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Client Alignment Representative (inside sales)

Client Alignment Representative (inside sales)

Job Description

The Client Alignment Representative (CAR) is responsible for managing an assigned group of health and human services clients. This includes sale of Netsmart Software solutions  including licenses, maintenance, consulting and hosting services to meet and exceed key business measurements for our Clients.

The successful CAR  will grow, develop and manage Netsmart clients. They will work with these clients to create and maintain long-term, strategic client relationships. A critical success factor will be to ensure a client’s health and satisfaction with Netsmart offerings.  Responsibilities will include generating new business with current clients through alignment plans that utilize Netsmart solutions,  consulting and hosting services. He/she will analyze the policy and tactical needs of their clients and use this information in creating strategic client roadmaps.


  • Accountable for Netsmart Client Alignment Representative targets including licenses, maintenance, hosting, solutions and services
  • Proactively manages Clients and closing opportunities using extensive process knowledge and health and human services software product expertise
  • Cultivate executive relationships that include C-Level leaders (Department heads, Administrators, Commissioners, Bureau Chiefs, CIOs ) and business counterparts to ensure growth of the client relationships and software transformational opportunities
  • Being centrally located, the CAR will remotely connect with clients and establish alignment plan parameters to build and nurture the relationship and assist in identifying further opportunities
  • Comprehends and effectively communicates Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value
  • Leverages  Netsmart solutions and market knowledge to create lasting client relationships
  • Effectively teams with the Client Development, Netsmart Community Practice Leaders, Lines of Business Managers, and Operational teams to bring the right resources to the client alignment effort
  • Identifies new client business development opportunities and communicates them to the Client Development team

Basic Qualifications:

  • 2 or more years of sales experience or related experience, inside sales experience preferred
  • Experience with human services, health and/or welfare organizations or related field
  • Demonstrable success in leading and managing significant account growth for clients
  • Bachelor’s Degree

Preferred Skills:

  • Successfully managed multiple clients
  • Worked with service organizations giving guidance in enterprise software deployments
  • Current health and human service relationships
  • Experience leveraging service delivery for long-term clients
  • Passion for developing, growing and sustaining strategic relationships with clients

Professional Skills:

  • Opportunity Shaping/Opportunity Creation
  • Lead Generation
  • Negotiate to Close
  • Proposal Development
  • Software Opportunity Qualification
  • Value Proposition Development
  • Software Presentation
  • Strategic planning at all levels

Job Requirements

See Job Description

Job Snapshot

Employment Type Full-Time
Job Type Sales
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel None
Job ID 493
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Client Alignment Representative (inside sales)

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