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Help Desk Analyst II

Help Desk Analyst II

Job Description

Ref ID: 03320-130399

Classification: Help Desk/Tech Support II

Compensation: DOE

Robert Half Technology has partnered with a local client in search of a Service Desk Analyst on a contract-to-hire basis. Position Duties: Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Alert management to emerging trends in incidents. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Escalate incidents (when required) to the appropriately experienced technician. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Assist in software/hardware roll-outs and communicate with customers. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in incident/problem resolution. Install anti-virus software and ensure virus definitions are up-to-date. Build workstations using Symantec Ghost application. Perform preventative maintenance on workstations, printers, and peripherals. Perform post-resolution follow ups to service requests. Position Requirements: Exceptional customer service skills College diploma or university degree in Information Systems, or equivalent work experience. Knowledge of basic computer hardware and software; experience in Active Directory and Group Policy a plus. Experience with desktop and server operating systems. Experience with remote management/troubleshooting tools. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. If interested please contact Dereck Sammons [Click Here to Email Your Resumé])

Job Requirements

Basic Active Directory, Advanced Microsoft Office, Advanced Windows 7, Intermediate Symantec Cafe, Intermediate Group Policy Objects (GPO)

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Robert Half Technology is an Equal Opportunity Employer. In 2014, our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 17, 2014).

Apply for this job now or contact our branch office at 1.800.793.5533 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Snapshot

Other Pay DOE
Employment Type Contractor
Job Type Engineering, Information Technology, Design
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Hardware, Computer Software
Required Travel Not Specified
Job ID 03320-130399
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Help Desk Analyst II


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