Wireless Lifestyle is proud to be one of the largest Sprint Preferred Retailers in the nation, retail locations operating in California, Illinois, Idaho, Kansas, Oregon, and Missouri. Our Home Office is located in Overland Park, Kansas. Wireless Lifestyle stores offer GREAT phones, rate plans and pricing. ALL of our stores are dedicated to providing the BEST customer experience in the wireless industry.
If you are looking for an extraordinary opportunity to be a high-performing sales leader and are passionate about providing exceptional customer service, Wireless Lifestyle may be the right place for you to pursue a rewarding career.
The Assistant Store Manager is a back up to the Retail Store Manager, and is also responsible for providing an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem solving issues. This position engages in service selling and right fitting the customer as well as maintaining the store location to maximize profitability and attain goals and budget objectives.
DUTIES AND RESPONSIBILITIES:
Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.
Maximize the customer experience by "solving the whole problem".
Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the retail store location.
Maintain integrity of store operating procedures to include: opening, closing, inventory, point of sale paperwork/record keeping, cash management, maintaining store standards/appearance in merchandising, backroom, restrooms and work area.
Meet sales goals and maintain high customer service scores.
Troubleshoot, diagnose, repair and process transactions for Service & Repair customers. Some locations may require ASC certification.
Assist in other tasks, duties, or projects as assigned by management.
QUALIFICATIONS / REQUIREMENTS:
Previous retail sales experience and outstanding customer service skills
Excellent organizational and problem solving skills
Excellent interpersonal skills
Strong verbal communication skills
Energetic and positive attitude
Availability in flexible scheduling; reliable transportation
Knowledge of wireless communication preferred
Basic computer skills
Bilingual in Spanish and English a plus
EDUCATION / EXPERIENCE:
• High school diploma or GED;
• 2 year college degree preferred
A competitive base pay and commission structure
Product and Sales training designed to help you be successful
Paid vacation and sick time
Health, dental and vision insurance
401-k Plan with a company match
Discounted phone service
Great advancement opportunities
Our Mission Statement:
“To provide the best customer experience in the wireless industry”
Our Core Values:
Integrity – Exceeding Expectations – Growth – Respect – Optimism - Have fun
Wireless Lifestyle conducts criminal background checks on all candidates.All candidates must be eligible to work in the U.S. Wireless Lifestyle is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or other legally protected status.