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Assistant Store Manager

Assistant Store Manager

Job Description

Wireless Lifestyle is proud to be one of the largest Sprint Preferred Retailers in the nation, retail locations operating in California, Illinois, Idaho, Kansas, Oregon, and Missouri. Our Home Office is located in Overland Park, Kansas. Wireless Lifestyle stores offer GREAT phones, rate plans and pricing. ALL of our stores are dedicated to providing the BEST customer experience in the wireless industry.

If you are looking for an extraordinary opportunity to be a high-performing sales leader and are passionate about providing exceptional customer service, Wireless Lifestyle may be the right place for you to pursue a rewarding career. 

To learn more about Wireless Lifestyle, click here: http://wirelesslifestyle.net/recruitingvideo.html

SUMMARY:

The Assistant Store Manager is a back up to the Retail Store Manager, and is also responsible for providing an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem solving issues.  This position engages in service selling and right fitting the customer as well as maintaining the store location to maximize profitability and attain goals and budget objectives.

DUTIES AND RESPONSIBILITIES: 

  • Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.
  • Maximize the customer experience by "solving the whole problem".
  • Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the retail store location.
  • Maintain integrity of store operating procedures to include:  opening, closing, inventory, point of sale paperwork/record keeping, cash management, maintaining store standards/appearance in merchandising, backroom, restrooms and work area.
  • Meet sales goals and maintain high customer service scores.
  • Troubleshoot, diagnose, repair and process transactions for Service & Repair customers.  Some locations may require ASC certification.
  • Assist in other tasks, duties, or projects as assigned by management.

QUALIFICATIONS / REQUIREMENTS:   

  • Previous retail sales experience and outstanding customer service skills
  • Excellent organizational and problem solving skills
  • Excellent interpersonal skills
  • Professionalism
  • Strong verbal communication skills
  • Energetic and positive attitude
  • Availability in flexible scheduling; reliable transportation
  • Knowledge of wireless communication preferred
  • Basic computer skills
  • Bilingual in Spanish and English a plus 

EDUCATION / EXPERIENCE: 


•         High school diploma or GED;


•         2 year college degree preferred  

PHYSICAL DEMANDS:                                                            

  • Must be able to stand for long periods of time (up to 9 hours) on the sales floor
  • Must be able to move and/or lift up to 25 pounds

BENEFITS:

  • A competitive base pay and commission structure
  • Product and Sales training designed to help you be successful
  • Paid vacation and sick time
  • Health, dental and vision insurance
  •  401-k Plan with a company match
  • Holiday pay
  • Discounted phone service
  • Great advancement opportunities

Our Mission Statement:

“To provide the best customer experience in the wireless industry”

Our Core Values:

Integrity – Exceeding Expectations – Growth – Respect – Optimism - Have fun

Wireless Lifestyle conducts criminal background checks on all candidates.All candidates must be eligible to work in the U.S. Wireless Lifestyle is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or other legally protected status.

Job Requirements

  • Must be able to work full time (40 hours a week)
  • High School Diploma or GED
  • Flexible hours - open/close, working every Saturday
  • Must have reliable transportation

Job Snapshot

Employment Type Full-Time
Job Type Retail
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Retail, Telecommunications, Wireless
Required Travel Not Specified
Job ID STW-978
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Assistant Store Manager


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