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Collector-Early Stage

Collector-Early Stage

Job Description


Aggressively pursue past-due mortgage accounts according to the Company’s Standard Operating Procedures and government regulations (FDCPA) in order to achieve regional delinquency objectives without sacrificing customer service standards.
  • Persuade delinquent (1-30 day late) customers through telephone contact to become current while using professionalism and tact
  • Provide thorough, detailed, and accurate account updates in collection system for each call made
  • Responsible for meeting assigned production standards, by collecting delinquent payments and by arranging payment plans over the phone. Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service
  • Thorough knowledge of the Company’s Standard Operating Procedures, finance programs, as well as state and federal legal requirements (FDCPA) with regard to collections procedures,
  • bankruptcies, and repossessions, keeping abreast of current requirements and changing legislation
  • Regularly update Collection Supervisor on status of accounts and special situations.
  • Other duties as assigned
  • 0-2 years prior collection experience; with at least 6 months call center experience
  • Post high school education preferred
  • Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines preferred
  • Ability to meet department attendance guidelines to include a minimum of 40 hours weekly and shifts that include various work shifts
  • Seeking Bilingual (Spanish speaking) reps.
We are proud to be an EOE. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Requirements

Comp: Negotiation Skills,Ed: HS or GED

Job Snapshot

Employment Type Full-Time
Job Type Entry Level, Customer Service, General Business
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Credit - Loan - Collections, Banking - Financial Services, Mortgage
Required Travel None
Job ID CK14687-1024
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Collector-Early Stage

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