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Infrastructure Engineer II ( Voice )
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Infrastructure Engineer II ( Voice )

Job Description


As an Infrastructure (Voice) Engineer II and a member of PNC's Information Technology, you will be part of a diversified financial services firm that reflects the needs, values and goals of our customers, employees, communities and shareholders. You will be instrumental in helping to maintain PNC's reputation for technology excellence in both business applications and new innovations. Your area is responsible for performing engineering of all PNC technology hardware and software infrastructure layers, including desktop, servers, voice network, and security. You may be seated in Pittsburgh , PA or Cleveland , OH .

Responsibilities will include:

  • System Administration in Avaya platforms (CM, CMS, SM, G860)

  • Toll Free routing administration (in AT*T and Verizon platform)

  • Create, test, implement and document call routing solutions

  • Support new requests and trouble tickets in this arena

  • Maintain a strategic understanding of current voice infrastructure

  • Design, implement and support voice solutions

  • Proactively plan and manage the implementation of voice and networks

  • Provide engineering for complex voice designs

  • Coordinate upgrades, implementations, and test plans.

  • Provide technical guidance on escalated voice issues to peers/support team

The ideal candidate will have the following experience:



  • A strong understanding or experience in voice platform peripherals and how they connect to voice infrastructure (such as IVR, CTI, Dialers and other voice applications).

  • Strong and thorough understanding of core infrastructure technologies required by the enterprise that will be supported.

  • Strong system administration experience in Avaya technology on the following platforms: Communication Manager, Modular Messaging

  • A comprehensive understanding of both long distance and toll free routing design and implementation, including carrier tools is also required.

  • A comprehensive understanding of types of infrastructure used in voice and video. With the ability to communicate this knowledge to order and install service (such as PRI's, DS3's, and IP services)

  • A comprehensive understanding of VoIP

  • A comprehensive understanding of long distance, toll free routing, IP trunking

  • Excellent customer service and communication skills are required to interact with both MIS teams and LOB users/clients.

  • Ability to work in a team environment

  • Ability to support on call rotation

  • Ability to support projects off hours


As an integral part of this dynamic and progressive team, you will perform more complicated engineering activities, aligning PNC solutions with the company's business objectives for value-added results. This position combines both autonomy and team and manager support as you work with various service partners from PNC's Lines of Business to help develop and test systems for user acceptance of engineering deliverables. You will also provide operational and technical support for routine and non-complex system operational functions for the infrastructure domains supported.

The successful candidate will have the following qualifications:



  • Bachelor's degree in an IT-related field. Equivalent experience will be considered in lieu of education.

  • 2 to 4 years of related experience

  • Possess an advanced and thorough understanding of IT concepts including network structures, operating system capabilities and application architecture requirements.

  • Strong verbal and written communications skills




Job Requirements



Job Snapshot

Employment Type Full-Time
Job Type Retail
Education 4 Year Degree
Experience Not Specified
Manages Others No
Relocation No
Industry Banking - Financial Services
Required Travel Not Specified
Job ID 189891BRCBP
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Infrastructure Engineer II ( Voice )


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