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Systems Application Engineer

Systems Application Engineer

Job Description

Mitratech provides market-leading corporate legal automation software for over 120 Fortune 500 customers.  The product enables the legal departments of the country’s largest companies to manage their relationships, document sharing, and billing with external law firms and drive value across the organization. Mitratech has a 25 year history and is recognized by clients and independent industry analysts as the leading company in this space.

Looking for someone who absolutely loves technology and learning new things.  The ideal candidate will collaborate on new technology solutions, maintain existing solutions, deploy new software release, troubleshoot system problems and monitor app performance. Familiar with a variety of the field's concepts, practices, and procedures. May provide consultation on complex projects and is considered to be the top level Application Engineer.

Duties & Responsibilities:

  • Troubleshoot issues through reproducing the problem and determine resolution
  • Responsible for maintaining client-facing SaaS applications
  • Document technical environments, processes and procedures, testing plans, project plans
  • Monitor and maintain all production system equipment and services
  • Create Knowledgebase articles regularly to expand self-help tools for customers and internally
  • Participate in the planning, training and coordination of new product deployment and enhancement projects, ensuring preparedness in servicing the product
  • Provide assistance to clients, consultants and partners on the usage of Mitratech products through our Client Support Center, email, chat and phone
  • Participate in on-call rotation

Job Requirements

  • Bachelor or Master of Science in Computer Science/Engineering or relevant experience required.
  • 3+ years of experience in software application
  • Experience working with Java/J2EE applications required
  • Experience with middleware types of products, i.e., Weblogic, WebSphere, Tomcat, JBoss
  • Experience with relational databases, i.e., Oracle and/or SQL Server preferred but not required
  • Experience with Windows and/or Unix operating systems

All applicants are required to take a 30 minute online assessment in order to be considered for employment.

Job Snapshot

Base Pay $0.00 - $65,000.00 /Year
Other Pay Based Upon Experience
Employment Type Full-Time
Job Type Information Technology, Customer Service
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
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Systems Application Engineer

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