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Lobby Concierge

Lobby Concierge

Job Description

Job Summary: 

The Lobby Concierge presents a pleasing, helpful, and courteous welcome to patients, families, physicians, visitors, co-workers, and all other internal and external customers of University Hospital. The purpose of the position is to make a positive first impression, to ensure a comfortable transition into the hospital environment, and to see that immediate needs and concerns are addressed appropriately for every guest.
The Concierge greets all patient and visitors in a professional manner and provides information as needed regarding locations and activities. The Concierge maintains all information regarding hospital department locations and events daily.  The Concierge exemplifies University of Louisville Hospital customer service standards and follows established policies and procedures in the hospital when providing service. The Concierge projects and maintains a polished appearance, a confident demeanor, and courtesy vocabulary that convey University Hospital’s commitment to service excellence for the customer. The Concierge will be able to recognize, articulate and enact the role that service plays in the health and wellness of patients and families. The Concierge will exhibit a person-centered approach and express a genuine interest in the patients', families', and visitors' well being, whether opening a door or offering a verbal greeting.
The Concierge maintains a current listing of resources, merchants and services and hours of operation; provides area maps, brochures, travel routes and transportation schedules. Participates and completes all in-service training and continuing ed programs, and exhibits an interest in self improvement and expression of highest potential; willingly and cheerfully completes other duties as assigned. Provides wheelchair escort for patients and visitors requiring physical assistance from the curb, front door, or lobby area to/or from the clinics (for patients) or patient rooms (for visitors); also provides physical assistance as needed. Is knowledgeable about and prepared to answer questions regarding locations and services offered on the campus, and has the ability to accommodate customer requests regarding these services.

Job Requirements

High school diploma required. Some college preferred. Experience: Two to four years related receptionist and/or customer relations experience preferred.Bilingual candidates a plus. License/Certification: N/A Additional Responsibilities:
  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
  • Adheres to and exhibits our core values:
    Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
    Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
    Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
    Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
  • Maintains confidentiality and protects sensitive data at all times.
  • Adheres to organizational and department specific safety standards and guidelines.
  • Works collaboratively and supports efforts of team members.
  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers CB|

  • Shift:  2

  • Scheduled Hours per 2-week Pay Period:  40

  • Weekends Required:  Occasional

  • Status:  Part Time
  • Job Snapshot

    Employment Type Part-Time
    Job Type Health Care
    Education High School
    Experience Not Specified
    Manages Others Not Specified
    Industry Healthcare - Health Services
    Required Travel Not Specified
    Job ID 1400024094
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    Lobby Concierge

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