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Sr. Logistics Manager, Home Delivery and Installation (Operation Support)

Sr. Logistics Manager, Home Delivery and Installation (Operation Support)

Job Description

Sr. Logistics Manager, Home Delivery and Installation (Operation Support)

General Description

Position Summary
Responsible for either a major operational department in the logistics cycle of all Samsung products from manufacturing through SALS warehouses and to the customer. May be responsible for regional or national customer account relations or managing customer product returns and claims. The position ensures the smooth transportation of product through the supply chain by the management of individual shipments in transit, the determination of shipping methods or warehousing methods, the analysis of inventory levels and product shipping and storage scenarios, the management of delivery and documentation and the processing of claims through phone and personal contact with logistics colleagues at our business partners, internal partners, and customers.

Common Essential Duties & RespDuties

Responsibilities Manage a department, national account or major business process within the distribution cycle. Make business related decisions involving multiple factors that may be ambiguous in nature. Decisions on matters that have moderate to significant impact on business operations, financial results, and customer/vendor relationships.

Manage and measure logistics processes including; shipping, warehouse, carrier activity, and damaged products claims identifying exceptional or high cost deviations and making procedural decisions outside the scope of established guidelines.

Analyze logistics data, identifying and predicting deviations from process, and making procedural changes to take advantage of increased opportunity for efficiency or correct inefficiencies within the logistics systems

Manage transportation process from factory to customer delivery, focusing on one of the following:
Logistics Operations Including:

  • Inbound shipment tracking and delivery from overseas manufacturing to local distribution and warehousing facilities.
  • Space management within the warehouse facility.
  • Outbound shipping and delivery to customer distribution or retail centers.
  • Warehouse information systems management
  • Transportation Management:
  • Reverse logistics process, managing all return shipments from customers to Samsung hubs, including reconciling claims and invoice discrepancies.
  • Carrier Management, negotiation and performance analysis
  • Customs
  • Contract negotiations

Will have supervisory responsibility at the level of Selection, Hire, and Performance Management of departmental staff.

Manage departmental operating budget.

Identify departmental MBO’s

Performance Standards (How will duties be measured)

Measured by Department standard KPI for business process to include delivery variance, outstanding claims in dollars, shipping volume, inventory accuracy.


  • This individual will work closely with many of the Supply Chain Planning teams, Logistics colleagues and customers both inside and outside the company in order to assure the most efficient delivery of products on time in the right quantity in quality condition. Regular, routine contact with external customers to the Vice President Level
  • SALS – Operations & Supply Chain Management: This individual will work with Customers, Vendors, Operations and SCM to coordinate changes to our supply chain operations as process improvements are determined. SUPERVISORY RESPONSIBILITIES Provide supervision, job assignment, and performance management to departmental staff. Make final hiring and termination decisions based on recommendations of HR and Vice President.

Job Requirements

Sr. Logistics Manager, Home Delivery and Installation (Operation Support)

Necessary Skills / Attributes

Background / Experience

  • Bachelor degree or equivalent experience
  • 10+ years of experience required
  • Typically has expert knowledge of a specific logistics operation and general knowledge of all logistics operations from factory to customer. Is able to identify and predict unlikely problems within the delivery cycle and has the scope of authority to make changes to process, and personnel, to meet departmental objectives.
  • The ability to develop, read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
  • Resolves problems of moderate to large scope where analysis of data requires the identification of obscure or undefined factors and decisions have significant impact on business performance.
  • Exercises judgment and makes decisions on business situations outside established procedures and approves exceptional cases.

Company Information

At Samsung the key to our efforts is our people; whose talent, creativity and dedication is the foundation of our success. To compete in the global market, we focus on attracting the best talent and offer a corporate culture in which every person can excel. Headquartered in Ridgefield Park, NJ, Samsung Electronics America, Inc. (SEA) is a wholly-owned subsidiary of Samsung Electronics Co. Ltd.—an established leader in the global electronics market. SEA markets a broad range of award-winning consumer electronics, information systems, and home appliance products through its EBD and CBD business groups. Samsung Electronics shares a location with our North American headquarters, which oversees Samsung Telecommunications America; Samsung Semiconductor Inc.; Samsung Information Systems America; and Samsung Austin Semiconductor. SEA is comprised of our Consumer Business Division (CBD) and the Enterprise Business Division (EBD).

  • Samsung Electronics America Logistics (SALS): Based in San Diego, CA, SALS was founded by Samsung Electronics Corporation in 2000 (formerly American Distribution Center (ADC)). Samsung Electronics America Logistics is responsible for all consumer electronics and home appliance distributions in North America.

    Samsung's philosophy is based on our strong determination for growth, perpetual innovation and good corporate citizenship. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry. The company was ranked #8 in Business Week/Inter brand '100 Best Global Brands,' and named #2 on the Boston Consulting Group list as one of the world's most innovative companies in 2013. Become a part of Samsung and let your potential soar. Apply today!
  • Job Snapshot

    Employment Type Full-Time
    Job Type Management, Distribution - Shipping
    Education 4 Year Degree
    Experience Not Specified
    Manages Others Not Specified
    Industry Consumer Products, Electronics
    Required Travel Not Specified
    Job ID 206748
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    Sr. Logistics Manager, Home Delivery and Installation (Operation Support)

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