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Software Support Engineer

Software Support Engineer

Job Description


SolarCity is seeking a dynamic Software Support Engineer for our internal software products. In this role, you will be the middle tier of support for our growing operations and sales teams. You will own the stability of the applications you support, and recommend improvements to the IT and Software teams. We expect you to thrive in a fast-pace, high-growth environment, and adapt to ever changing business needs.


• Provide support to end users in person and remotely via telephone, email, and/or remote support session
• Write SQL scripts to automate processes, clean data, and maintain applications
• Troubleshoot and escalate tickets in the form of bug reports to Software Engineers.
• Gather requirements, and communicate timelines with end users
• Document and follow through on any assigned tasks through the ticketing system to ensure timely resolution of all requests

Job Requirements

• A Bachelor's Degree in a tech or business related field preferred
• Minimum 1 year of experience in a fast paced software environment
• Ability to troubleshoot web applications, (javascript to database)
• SQL experience
• Ninja-caliber Excel skills
• Excellent analysis and problem solving abilities
• A collaborative personality, enjoy working in a team-oriented environment
• Comfortable working alone with limited supervision
• Incredibly detail-oriented, with an eye on the bigger picture
• Demonstrated ability to coach and train others
• Excellent communication and organizational skills
• Excellent customer service skills required
• Previous help desk, call-center or sales experience
• Demonstrated ability to handle high-stakes, high-pressure assignments and meet tight deadlines
• Must be able to successfully pass a pre-employment background check

Benefits for Full-Time Positions

• Competitive compensation with many positions incentivized

• Paid training with the nation’s leader in solar power

• Full benefits package including health, vision, dental insurance

• Attractive vacation, sick and holiday pay

• 401(k) savings plan

• Employee referral program

• Eligibility to receive equity in the company

• Career path opportunities for top performers

SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws.


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Job Snapshot

Employment Type Full-Time
Job Type Sales, Engineering, Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Sales - Marketing, Energy - Utilities - Gas - Electric
Required Travel Not Specified
Job ID 2014-3826
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Software Support Engineer

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