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At Home Advisor - AppleCare iTunes Chat Team

At Home Advisor - AppleCare iTunes Chat Team

Job Description

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

You’re a problem-solver and amazing with customers! You’re enthralled by the way things work, and have the ability to multitask across systems and applications, analyze and resolve a variety of complex issues, and comfortably navigate an iOS/MAC environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from co-workers and management. If this sounds like you, you could be the next At Home Advisor in our iTunes group.
This is a work from home position and we can consider candidates from cities across the US-you do not need to live in the city this is posted in to be considered.

Key Qualifications:
•Experience troubleshooting customer inquires via chat related to software, billing, account access, and other customer support needs that may arise
•Customer service focus and passion for support
•Ability to multi-task, experience working with multiple customers simultaneously a plus
•Creative and curious solution finder
•Strong organizational skills
•Strong and effective written communication skills with the ability to tailor your message to your audience
•Discipline to work remotely from home
•Availability to attend approximately five to six weeks of required online training on a fixed schedule that may include weekends
•Flexibility to work between the hours of 6:00 a.m. CST and 11:30 p.m. CST including weekends, with the possibility to flex up or down hours depending upon business needs (including a start time as early as 6:00 am CST)
•Successful completion of a pre-employment assessment and criminal background check
•Successful completion of initial training
•Minimum typing speed of 40 wpm
•Must have or be able to obtain:
•A quiet workspace, ergonomic chair, and desk
•High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider

As an At-Home Advisor for our iTunes Department you are the first point of contact for an expanded variety of customer types including end users and educational institutions via our Chat channel. In this position you will take inquires from our customers to assist with diagnosing issues and handling account and product questions. You will resolve issues typically focused around specific product segments addressing both hardware and software issues. You will be responsible for reporting/escalating issues and problems through appropriate channels. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

This position comes with competitive pay, great benefits, stock opportunities, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

You will be required to complete a questionnaire for this position. The information you provide will be considered in addition to your application for this role.

Additional Requirements:
Additional Information
To learn more about opportunities at Apple, visit

Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

Job Requirements

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Hardware, Computer Software, Internet - ECommerce
Required Travel None
Job ID 33533436
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At Home Advisor - AppleCare iTunes Chat Team

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