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Wireless Consultant

Wireless Consultant

Job Description

Z Wireless is a retail sales and service company operating Verizon Wireless Premium Retailer stores throughout the United States. Founded in 2000, Z Wireless has experienced exponential growth throughout the years. Through the many mergers, acquisitions and expansions of the wireless industry, Z Wireless has remained an exclusive and loyal partner of Verizon Wireless. Z Wireless has long been one of Verizon's top wireless performers with an unwavering commitment to superior customer service and an unparalleled drive to exceed the industry benchmarks and metrics. Z Wireless has increased their footprint within the central United States and is considered one of the largest exclusive and premiere Verizon Wireless Retailers in the country. 
PositionWireless Consultant 
Description

As Wireless Consultant, you will help to build business and develop a good reputation of your store by providing attentive, helpful, and friendly service to create raving fans of Z Wireless’ customers. Also you will be responsible for creating and maintaining a continuous relationship with customers after the point of sale by following up with them on a regular basis. You will be expected to lead yourself and live the spirit of the Z Wireless’ Way every day.  You will also be expected to ensure that you adhere to the policies and procedures as provided in the Z Wireless’ Hand Book, along with any other duties assigned.  

  1. Exceed your personal sales goals.
  2. Learn the Z Wireless Sales Process and apply it to all of your responsibilities.
  3. Follow the Z Wireless Sales Process with every customer interaction, maximizing your customer interactions and ensuring your customers had a WOW experience.
  4. Know and abide by everything in Z Wireless Retail Policy and Procedure Book, which includes but is not limited to: timeliness, dress code, and personal conduct etc.
  5. Ensure that your personal scores on carrier promoted programs for customer feedback, such as surveys and secret shops, always exceed the carriers stated expectations.
  6. Live the spirit of Z Wireless Way by completing your TVP.
  7. Engage in daily TVP conversations with your manager.
  8. Stay informed on carrier promotions, calling plans, and Z Wireless pricing on all products. 
  9. Engage in ongoing training in a commitment to constant improvement so that you are prepared each day to exceed your goals. 
  10. Ensure your personal customer follow-up is always current, including any carrier supported customer follow-up, such as Verizon’s Five Star customer contact program.
  11. Demonstrate integrity and honesty as it relates (but is not limited to) cash, inventory, timeclock, commissions, customers, etc.
  12. Other responsibilities as assigned.
 
CategoryRetail / Sales  

Job Requirements

QUALIFICATIONS 

To be successful, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERSONAL ACCOUNTABILITY

Wireless consultants must be personable, self motivated and aggressively driven to succeed. This will require a positive attitude, enthusiastic personality, and commitment to create the best possible experience for our customers. Demonstrate a willingness to learn and ability to implement new sales concepts based on training and coaching provided.

EDUCATION and/or EXPERIENCE

High School Diploma or GED

SKILLS AND ABILITY

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write professional correspondence.  Ability to speak effectively before customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to maneuver within standard operating programs.  Basic knowledge of Microsoft Office.  Ability to use email. 

AVAILABILITY

Ability to maintain a flexible schedule including nights, weekends, and holidays

 

Job Snapshot

Employment Type Full-Time
Job Type Consultant
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 808750
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Wireless Consultant


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