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IT Client Support Manager - Warehouse Management Systems
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IT Client Support Manager - Warehouse Management Systems

Job Snapshot

Employment Type Full-Time
Job Type Information Technology, Other
Education Not Specified
Experience Not Specified
Manages Others Yes
Industry Transportation, Manufacturing
Required Travel Not Specified
Job ID NHQCSM303000158

Job Description

XPO Logistics – Supply Chain is a third-party logistics services provider (3PL) that helps companies design and operate efficient supply chains. We manage millions of square feet of warehouse space across more than 70 distribution centers in the U.S. and employ more than 7,000 people in a union-free work environment. Services range from distribution center operations and transportation management to highly sophisticated and technology-focused solutions involving product assembly, vendor managed inventory, reverse logistics and repair, manufacturing support, and supply chain consulting.

Due to continued growth we are seeking a WMS Client Support Manager at our divisional HQ in High Point, NC.  Company sponsored relocation assistance is available.


Manages a team of Business Analysts focused on the information technology requirements of selected clients.  Responsibilities include project management, system implementation, and ongoing client relationship management as well as business development.


  • Serves as project manager for system implementations, upgrades and support
  • Defines business problems and their system solutions including analysis of alternatives and ROI
  • Plans schedules, manages budgets, interfaces with users, develops implementation plan documents, manages implementations, configures systems, trains users, and provides post-implementation support
  • Provides customer support management for internal and external clients according to the Company's customer management process
  • Determines new business opportunities with existing clients and develops proposals for additional services
  • Participates in the business development process to analyze client requirements, develop proposals, develop cost estimates, and present the company's capabilities and solutions to client prospects
  • Writes information technology statement of work (SOW) in support of contract development
  • Participates in overall contract / SOW review
  • Performs all functions in accordance with TSG and Company business practices and procedures
  • Performs functions of Business Analyst and Sr. Systems Analyst as needed


  • Seven years experience minimum, with Warehouse Management Systems development and implementation
  • Project management of large cross functional implementations
  • Proven use of formal project management practices
  • Expertise in supply chain management, warehousing, and distribution
  • Implementation and support experience with web-based applications, such as EXceed 4000, order management applications, LPS 2000, ConnectShip, ChainLink, i2’s transportation suite, and Logility Voyager
  • Experience using formal systems development methodologies
  • Thorough understanding of current information systems technologies such as client/server, relational databases, web-based systems, and object oriented design
  • Excellent planning, client support, communication and organization skills
  • Prior staff management experience
  • BS/BA degree required. Master’s degree preferred.


  • Ability to travel on an as needed basis
  • Ability to work extended hours to achieve business / project objectives
  • Ability to respond to “on call' issues outside of scheduled work hours

XPO Logistics – Supply Chain offers competitive compensation and benefits. If your qualifications meet our requirements, please click on "Apply" to submit a resume for consideration on XPO Logistics – Supply Chain’s career page.

Employment is contingent on a negative drug screen
And clean criminal history.

Job Requirements

Please read above.
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IT Client Support Manager - Warehouse Management Systems

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