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Customer Service Representative

Customer Service Representative

Job Description

David's Bridal is the largest and most successful bridal retailer in the country. From our beginning in 1950, we have grown to over 325 locations nationwide, and more stores continue to open all the time! We currently have an opportunity to join our store as a Customer Service Rep. If you are interested in the following position, please apply immediately for consideration.

The Customer Service Representative (CSR) is responsible for providing professional and unsurpassed customer service to each of our David’s Bridal customers. The CSR provides information about David’s Bridal products and services and responds to all customer inquiries. A CSR demonstrates our culture of trust, fairness, integrity, and accountability in accordance with David’s Bridal’s Core Values.

Our most successful CSR’s are highly organized professionals with upbeat, outgoing personalities and excellent communication skills. Experience in a high volume, fast paced customer service setting is preferred; sales background is a plus. If you would like to work in an environment that is fast paced and where you have the ability to provide a high level of service, we would love to talk to you.

If you are interested in working in our stores, please note that the online application process will take approximately 30 minutes and must be completed on a laptop or desktop computer; currently the application cannot be completed on a mobile device.

Please view the link below to see more at David's Bridal.

Part Time

Competitive Hourly Rate

Job Requirements

Required Experience: 1-2 yrs prior in retail or customer service

CSR Job Responsibilities
•Greet each customer that enters the store with courtesy and professionalism
•Register brides, bridesmaids, and special occasion customers
•Inform customers of policies, benefits of our vendor programs, and benefits of our David’s Bridal Credit Card
•Prepare for all upcoming appointments by printing the customer’s profile and favorites prior to her appointment
•Maintain register responsibilities and provide an efficient and friendly checkout experience
•Resolve customer service issues and refer any unresolved grievances to floor management
•Give customers a store tour and assist with selection of dresses for her to try on
•Assist in sales and maximize customer satisfaction by providing superior service
•Answer multi-line business phone in a professional manner
•Follow up with customers on special orders and question resolution
•Flexible to work retail schedule including weekends, evenings, and Holidays
•Dexterity to perform register responsibilities
•Ability to lift up to 10lbs, bend, kneel, twist, climb, stand, and move throughout the store
Competitive Hourly Rate

Job Snapshot

Other Pay Competitive Hourly Rate
Employment Type Part-Time
Job Type Retail, Sales, Customer Service
Education High School
Experience 1 to 2 years
Manages Others Not Specified
Industry Sales - Marketing, Fashion - Apparel - Textile, Retail
Required Travel Not Specified
Job ID USnew-61700438P57290611A25621419
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Customer Service Representative

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