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Lexus Technology Specialist

Lexus Technology Specialist

Job Description

PURPOSE OF POSITION

The Lexus Technology Specialists will introduce customers to their new cars and review the features of each vehicle at the time of their delivery.  The Lexus Technology Specialist will serve as a resource for customers who have any questions about how to use the advanced functions of their vehicle, navigation system, and the new Lexus Enform telematics system. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assist customers as they visit the Lexus Technology Center to get assistance with Bluetooth, navigation, and any other technology related issues. 

Be available during business hours to troubleshoot problems or provide additional education on vehicle features.

Be available to provide additional support away from the dealership.  If a customer needs assistance with programming Lexus Homelink (garage doors, gates, etc.) or cannot find a convenient time to come to the dealership, the specialist will (by appointment) meet the customer’s needs at their home or office.

Job Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job requires 'people' skills and a genuine desire to service the client.  A positive attitude and willingness to be a team member are essential to this position.

Must be savvy with technology and the use of current technological systems. 

Must be able to create videos, provide walk-arounds of vehicles, speak publicly and relate to many different types of clients. 

Must be able to manage time well with appointments and projects for the dealership at the same time.  Must have a high level understanding of customer service and be able to deliver needed information in a professional, patient and courteous manner.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

College graduate and technology sufficient (meaning: owns/uses smart phone, Internet savvy, computer literate).

CERTIFICATES, LICENSES, REGISTRATIONS  (Including Driver's License)

Operator's Driver's License (must be insurable).

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

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Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Automotive - Motor Vehicles - Parts
Required Travel Not Specified
Job ID 7330
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Lexus Technology Specialist


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