PRIMARY OBJECTIVE OF POSITION:
To ensure all products sold by Company are effectively, safely, and promptly serviced and repaired in a manner that will reduce operational costs while making a fair profit for the Company. To perform sales and related activities in the service area in a professional, courteous, reliable and results-oriented manner in order to enhance the image, reputation, growth and profit of the Company and to provide better service to our customers.
MAJOR AREAS OF ACCOUNTABILITY:
Repairs all products sold by the Company that are purchased by customers and brought to the store for repair. Promotes customer relations and satisfaction by completing jobs on schedule or connecting with customers, in a timely manner, to give them updates on issues such as unattainable replacement parts and warranty issues.
Remains informed and certified on all products sold by the Company by improving technical knowledge as needed to perform effectively, demonstrate and explain products to customers to ensure proper and safe operation.
Assists all customers and potential customers in a professional, courteous, reliable, attentive, honest and responsive manner by identifying their needs. Provides knowledgeable assistance, loads and unloads equipment and maintains a high level of service standards by performing work in a manner which consistently achieves a high level of customer satisfaction.
Repairs Company equipment such as trucks, forklifts, compressors and other mechanical devices as needed.
Sources all parts for stock and repairs, orders parts, follows up on backorders and recommends stocking of new product or ‘number on hand’ to maintain an accurate ‘on hand’ inventory of replacement parts and to ensure parts and supplies are readily available to repair customer’s products and better serve the customer.
Uses technical expertise to estimate the cost to repair all equipment that the Company is certified to repair and prepares all related paperwork such as written quotes, invoices and reports in a punctual and complete manner.
Submits all warranty claims through the proper channels and ensures the Company gets reimbursed when available.
Maintains a neat and orderly work environment, including all product displays and works safely and complies with all established safety rules and work practices.
Keeps Hazmat file up to code, per federal guidelines, with proper forms and documentation on file.
Responds to phone calls from customers or potential customers in a courteous and timely manner.
Protects the store against theft or other suspicious activity by immediately reporting suspicious activity to manager on duty.
Participates in all non-commissionable events deemed necessary by the Company such as physical inventories, sales meetings, trade shows and special sales.
Keeps supervisor informed of important information developments, potential problems and related information necessary for effective management.
Performs related work as apparent or assigned.