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Collection Specialist
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Collection Specialist

Job Snapshot

Base Pay $14.42 /Hour
Other Pay $6600 per year health insurance allowance
Employment Type Full-Time
Job Type Finance, Customer Service, Government - Federal
Education Not Specified
Experience None
Manages Others No
Industry Credit - Loan - Collections, Accounting - Finance, Banking - Financial Services
Required Travel Not Specified

Job Description

 Who we are:

 “Leadership starts with the floor”


Core maintains a work environment where talented individuals feel enriched by their work atmosphere.  We maintain teams of all-star collectors that achieve top 10 in industry results.  Core has built a corporate culture where talented people have a sense of teamwork, cohesiveness, and family. We encourage “entrepreneurship”; a sense of ownership in progressive ideas and processes. Employees are empowered to implement their great ideas and are awarded for their successes.


Our employees enjoy working at Core Recoveries, and we are able to recruit the most talented people in our marketplace, because people genuinely want to work at Core.


Job Summary:


Employee will perform highly effective collection activities on client accounts to maximize long-term cash flow for client and Core.   Collection activities include, negotiate repayment arrangement to set the borrower up for success, provide financial advice to help the borrower put the repayment of debt in his/her budget, while complying with client, department and corporate policies, as well as all applicable Federal and State regulations. 


 Summary of essential job functions:


  • Contacts borrowers through multimedia channels e.g. telephone and/or automated dialing system, and written correspondence; negotiates terms for repayment of debts within the limits of the law, regulation, policies, and procedures governing the collection of defaulted accounts.

  • Contacts third parties (such as listed references) by telephone in attempts to obtain location information helpful in collecting delinquent or defaulted debts.

  • Demonstrates excellent telephone communication skills.

  • Employs excellent listening skills, applies program knowledge and utilizes available research resources in order to understand and assess borrower situations as well as to identify potential avenues for resolution.

  • Uses persuasive speaking techniques, superb customer service skills, and call control techniques; counsels borrowers on methods to get out of default.

  • Documents in the borrower’s record all contacts and attempted contacts as well as all relevant collection activity.

  • May research account history, check imaged documents, or use other skip resources to locate borrowers.

  • Researches accounts for errors and processes requests for account adjustments.

  • Adhere to corporate policies with regards to the Fair Debt Collection Procedures Act as well all other state collection laws.

  • Consistently meets corporate and department goals and deadlines.

  • Performs other collection related duties as assigned.





Job Requirements


  • College degree preferred.

  • Strong oral/written and inter-personal skills as well as computer experience.

  • Previous experience in debt collections or student loan servicing may substitute for college degree.

  • Experience using automated dialing system preferred but not required.

  • Working knowledge of student loans preferred but not required.

  • Must successfully complete and pass the FDCPA test upon completion of training.

  • Pass criminal background check and federal security clearance.





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    Collection Specialist

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