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BEVERAGE SERVER
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BEVERAGE SERVER

Job Description

Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include:
  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Provides personalized service and uses guest name
  • Resolves service problems according to guidelines
  • Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
  • Promotes gaming events and programs
  • Provides fast (20 minute or less round time), friendly, professional beverage service to gaming guests; carries full trays on every round
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
  • Handles money according to procedure
  • Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and gaming supervisor
  • Maintains clean and stocked workstation
To be successful in this position it will require the following skill set:

Job Requirements

  • Must be 19 years of age
  • Must enjoy hosting others
  • Must have an outgoing, energetic and enthusiastic attitude
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • High school diploma or equivalent
  • Read, write legibly, understand and speak English
  • Excellent customer service/communication skills
  • Count money and change correctly

  • Know or is able to learn tray service, cocktail ingredients

  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed

  • Must meet professional appearance standards as prescribed by company policy

  • Must be physically mobile with reasonable accommodation

  • Must be able to respond to visual and oral cues

  • Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time

  • Able to work at a fast pace in often crowded/noisy environment

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job Snapshot

Employment Type Part-Time
Job Type Restaurant - Food Service
Education High School
Experience Greater than 15 years
Manages Others Not Specified
Industry Entertainment, Hotel - Resort
Required Travel Not Specified
Job ID 2014-19904
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BEVERAGE SERVER


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