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IT Systems Engineer / Consultant

IT Systems Engineer / Consultant

Job Description

Parachute is a managed IT service and consulting firm established in 2006. Our team enjoys a friendly and supportive work environment, with a hands-on CEO and COO. Our client base is comprised of a wide variety of businesses, professional service firms, and non-profit organizations that have 15 - 150+ employees, mostly located in San Francisco. Our headquarters is located in a wonderful, sunny neighborhood in SoMa, near Adobe and Zynga, with great cafes and free parking available. Our office has a full kitchen with stocked fridge and pantry, lots of natural light, and large L-shaped desks. We also have office space in the Financial District. Our Pleasanton location will open mid- October and will be our Network Operations and Procurement Center.

Responsibilities include, but are not limited to:

  • Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure

  • Desk-side support for end-users

  • Work with IT Manager in creating, managing, and implementing projects; small to large

  • Troubleshooting server, network, wireless, hardware, and software issues

  • Updating client IT documentation, network maps, tickets, and notes

  • Re-installing and upgrading Win/Mac OS

  • Server account management; joining new and existing computers to domain

  • Software setup, configuration, and troubleshooting

  • Data backup and recovery (local and cloud); drive imaging

  • Local and hosted email migrations

Job Requirements


Applicants should have a minimum of 4 years of experience. Prior experience in an MSP environment is a plus.

        Required Personal Skills

  • The ability to multi-task and work across a range of projects and issues with various timelines and priorities

  • Excellent verbal and written communication skills

  • Very detail oriented in planning, implementation, and follow-up

  • The ability to work completely independently or with a team

  • Reliable, on-time, personable, and customer-focused

  • Poise and patience during onsite visits and phone based tech support

  • Comfortable working with a variety of clients, other consultants, and HW/SW vendors

  • Energetic, able to switch gears quickly from task to task

  • Desire to learn; independently and on the job


  • Win 7 expert, including Office 2007/2010/2013, familiar with Win 8

  • Mac OS and hardware experience; including Office 2008/2011

  • Email client setup: Exchange, IMAP, POP3, and Gmail

  • Virus/malware eradication

  • iPhone/Android setup and configuration


  • Windows Server 2008R2/2012/2012R2, SBS, Active Directory, DNS/DHCP

  • Domain profiles: local, roaming, laptops vs. desktops, troubleshooting

  • Exchange server 2007/2010: configuration, troubleshooting, repair, backup management, user management

  • Hosted Exchange

  • ActiveSync, OWA, mobile access

  • Terminal Services setup and management


  • Firewall/router setup and troubleshooting; Cisco, Netgear, Ruckus

  • Network design, setup, management, troubleshooting, and traffic shaping

  • VPN/server/client setup and issue resolution

  • WLAN design for single and multi-node setups in small and medium size environments

  • VLANs, managed switches, packet tracing, network monitoring

  • DNS, DHCP, Terminal Services, FTP, VoIP

  • Internet domain management

Job Snapshot

Base Pay $65,000.00 - $80,000.00 /Year
Other Pay 401k + matching
Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Hardware, Computer Software, Consulting
Required Travel Not Specified
Job ID CB-Engineer2-SF
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IT Systems Engineer / Consultant

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