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Product Support Specialist

Product Support Specialist

Job Description

Ref ID: 03730-112450

Classification: System Analyst

Compensation: DOE

Robert Half Technology is currently working with a client in the Canonsburg area who is in need of a Production Support Analyst. This role requires an individual with excellent interpersonal skills, as well as, a strong understanding of various IT systems, hardware, and software. Responsibilities:
• Establish and maintain effective relationships with both business and IT staff
• Work help desk tickets for internal customer requests and provide solutions
• Perform initial troubleshooting; resolve problems or communicate issues to advanced support. Assist in issue resolution and follow-up
• Maintain/Modify scheduling software (Skybot) for daily/weekly/monthly batch processing
• Maintain/Modify employee information in Microsoft Active Directory and Exchange
• Execute and modify scripts to load data required for Marketing Campaigns
• Provide desktop support of Microsoft related products; HP laptops and printers, Interactive Intelligence telephone system, and cell phone Must be willing to carry a cell phone and share off hour support responsibility with other IT staff Must haves:
• minimum 2 year degree with an IT focus
• 1 to 3 yrs. in writing SQL queries or executing SQL scripts
• 1 to 3 yrs. of batch file processing and scheduling
• 1 to 3 yrs. of MS Windows 7, Office 2013, and IE 10.0/11.0
• 1 to 3 yrs. of HP PC/Desktop, Anti-Virus and HP Printer support Would be a plus:
• Network Support, MS Exchange or Active Directory
• Telephone Systems (esp. Interactive Intelligence)
• Experience with PC and hardware break/fix and software
• Experience in a Production Support role or supporting a call center Send Resumes to [Click Here to Email Your Resumé] for consideration.

Job Requirements

Basic MS Office, Basic Windows 7, Basic SQL

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Robert Half Technology is an Equal Opportunity Employer. In 2014, our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 17, 2014).

Apply for this job now or contact our branch office at 1.800.793.5533 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Snapshot

Other Pay DOE
Employment Type Full-Time
Job Type Engineering, Information Technology, Design
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Hardware, Computer Software
Required Travel Not Specified
Job ID 03730-112450
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Product Support Specialist

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