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Level I Help Desk Technician
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Level I Help Desk Technician

Job Snapshot

Base Pay $19.00 /Hour
Employment Type Contractor
Job Type Information Technology, Customer Service
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11430-1

Job Description

Role: SmartSource is seeking a Level I Support Technician for a 6 month assignment in Tempe Arizona.

Basic competence and understanding in Microsoft Office, specifically Outlook and Excel (basic)

Professional telephone and in-person customer service skills

Excellent writing and verbal skills

Serious attention to detail, highly organized

Ability to maintain accurate and complete notes

The resource will be required to reach out to many people within the organization to verify and/or identify E-mail Distribution Group owners and members. This effort will require a great deal for communication activities (phone/email), cataloging and execution of results.


- Must pass a drug and criminal background check before starting

- 1-2 years experience working in the IT Field

- Working in a retail or hospitality environment is a big plus

- 1-2 years experience working on a Help Desk

- Must have general technical background with computer related hardware

- Must have excellent communication skills and patience to support end users

- Any experience whether it is over the phone or in person installing pin pads or credit card machines is a big plus.

- Must have excellent customer service background.

Thank You,
Troy Hawkins | Smartsource Staffing | Sr. Technical Recruiter
[Click Here to Email Your Resumé] | 404-592-5134
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Level I Help Desk Technician

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