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MANAGER, SERVICE MANAGEMENT COE

MANAGER, SERVICE MANAGEMENT COE

Job Description

We make IT personal.

CLICK is an IT staffing solutions company where people are at the heart of every assignment. The way we see it, our job isn’t done until we make the connection between rewarding careers for our candidates and successful projects for our clients. Launched in 2013 by veterans of the IT staffing industry, CLICK takes a personal approach to helping clients and candidates, making lasting connections with everyone we serve. CLICK provides staffing services on a contract, contract to hire, and direct hire basis.

CLICK is seeking a Service Management Center of Excellence Manager for a PERM position in Cincinnati, OH.

GENERAL FUNCTION:
Create a Center of Excellence (COE) for Quality Assurance in the IT-Shared Services division. This includes clarifying business objectives, building program structure, establishing program direction, working with cross-functional teams, influencing change and providing counsel to senior management. Will oversee the end-to-end program definition and governance. Manages professional employees and contract resources conducting Quality Assurance activities for IT projects and initiatives; may manage business support, technical or production staff. DUTIES &

RESPONSIBILITIES:

  • Works with Project Management and leadership to identify efficient and effective Quality Assurance solutions that are scoped appropriately for budget and schedule assumptions.
  • Ensures that project staffing and resource needs for Quality Assurance tasks and activities are met.
  • Ensures assigned project and operational tasks are completed on time and within budget.
  • Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors and facilitates resource allocation.
  • Performs quality assurance activities as needed
  • Establish and drive the management and communication strategy
  • Identify critical risks and issues, drive issue resolution and demonstrate appropriate risk management.
  • Develops and improves Quality Assurance methods and strategies for projects and IT Services.
  • Establishes training and development of staff.
  • Interprets business issues and adapts work priorities with respect to Quality Assurance.
  • Has in-depth expertise in Quality Assurance discipline and knowledge of the related Service and Project Management disciplines.

SUPERVISORY RESPONSIBILITIES: Responsibilities include career development and coaching, performance management, and pay determination and communication. MINIMUM KNOWLEDGE,

Job Requirements

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Requires 3-4 years of prior management/leadership experience.
  • Requires 4-6 years of prior technical experience in an IT/QA environment.
  • Demonstrated experience in initiating, managing and implementing complex business transformation projects / programs.
  • Experience in constructing actionable business and technical strategies and managing the implementation of new business and operational processes for the COE
  • Proven team player with the ability to partner, maintain and develop relationships.
  • Strong organization, analytical and problem solving skills Excellent written and verbal communication skills.
  • Strong leadership skills required.
  • Self-directed and ability to lead and motivate others in an extremely fast-paced environment
  • Undergraduate degree required in Information Technology/MIS or related field
  • PMP certification helpful

Job Snapshot

Base Pay $120,000.00 - $150,000.00 /Year
Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Banking - Financial Services
Required Travel Not Specified
Job ID Bond-9581-1776494
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MANAGER, SERVICE MANAGEMENT COE


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