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Guest Service Representative

Guest Service Representative

Job Description

Oakwood Worldwide is the world’s largest provider of high-quality, furnished and unfurnished accommodations. For over half a century, Oakwood has expanded into a multi-faceted business catering to a diversified global market. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. At Oakwood, we recognize that our employees are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike.

The guest service representative is responsible for supporting our field offices by answering customer service calls and emails. In this role, you will respond to guests staying in our furnished corporate apartments, while maintaining excellent service and positive relationships with those guests.

RESPONSIBILITIES:

•Prioritize several different tasks with clients and external emergency providers until resolution is attained
•Perform in a manner that is proficient in handling multiple computer programs and maneuver appropriately while engaging the customer on live calls
•Complete data entry and maintain detailed files for documentation
•Provide timely feedback to management regarding service failures and customer concerns
•Obtain customer feedback information
•Insure issue or problem resolution through completion or by escalation to the appropriate person
•Log all calls and emails into computer system and follow-up on calls as needed to insure resolution and quality of service

Schedule: The department is open seven days a week.  Must be available to work any 8.5 hour shift for five days between 5:00am-10:00pm Monday-Sunday. You will receive a set schedule after your new hire training.  Our offices are located just off the 17 freeway at Dunlap Avenue on 25th Avenue.

Job Requirements

•Minimum of 1 year customer service experience in a position requiring a high level of problem resolution
•Strong computer and keyboarding skills will be key to the successful applicant
•Strong multi-tasking skills and ability to work independently
•Good telephone skills and a positive attitude are essential

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.

Job Snapshot

Employment Type Full-Time
Job Type Admin - Clerical, Customer Service
Education Not Specified
Experience At least 1 year(s)
Manages Others Not Specified
Industry Hospitality
Required Travel Not Specified
Job ID US-7194
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Guest Service Representative


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