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Call Center Sales and Retention Representatives

Call Center Sales and Retention Representatives

Job Description

Are you ready to start your sales career with a growing organization in a call center sales and customer service role? Then consider joining our growing inbound team in Spring Hill, TN!

IBEX Global is rapidly growing and we’re looking to quickly ramp up entry level Call Center Sales and Retention Representatives that will be responsible for taking inbound calls from clients, selling telecommunications products and services. At IBEX Global we’ve been delivering superior customer services for over 10 years, as a business process outsourcer offering an integrated suite of services that supports an expansive array of client facing solutions. Representatives are responsible for generating sales of telecommunications products in an inbound sales center.

Currently Offering $500 Hiring Bonus!

Call Center Sales and Retention Representatives - Inside Sales - Customer Service

Job Responsibilities


In this role you will be responsible for fielding inbound calls from customers providing quality support and suggestively selling telecommunications products and services based on customer’s needs.

Additional responsibilities of the position include:

• Generating sales of our client’s services and products and representing IBEX Global and its clients with the utmost integrity and professionalism

• Providing exceptional service and maintaining established acceptance rating on quality monitoring tests

• Resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all times

• Having full knowledge of features and benefits of products and services; quickly and correctly answering product questions seeking to stay informed of program changes

• Attending and actively participating in all required training programs; showing eagerness and capacity to learn new products and programs

Call Center Customer Service Representative - Sales Agent

Job Requirements


As a Call Center Customer Service Representative – Sales Agent you should be driven to succeed and exceed customer service and sales goals. In this role you should have strong interpersonal communication skills with a confident and outgoing personality.

Additional requirements of the position include:

• High School Diploma or equivalent

• Customer Service experience essential

• Inbound Sales experience in a call center a plus, but not necessary.

• Passion for customer care

• Must enjoy speaking to customers over the phone

• Pleasant phone voice with patience and flexibility a plus

• Excellent PC skills

• Excellent Customer Service Skills

• Excellent verbal and written communication skills

• 18 years of age or older

• Experience with typing at 30+ wpm, computer use, internet use, navigating and downloading materials from internet and email

• Ability to utilize basic math computation skills, preferred



We offer our employees the following comprehensive benefits plan:

• $11 an hour base pay

• Make on average $300-$550 or more per month on commission!

• Paid Training

• Medical, Dental, Vision Insurance

• Life & AD&D Insurance

• Flexible Spending Accounts

• 401(k) with company match

• Paid Time Off

• Discounts on Personal Electronics


Company Overview

A challenging career awaits you at IBEX Global. A market-oriented approach to work, stimulating assignments, and a high-performance culture make our work environment demanding but exceptionally fulfilling. We offer flexible work schedules and an opportunity for associates to be as independent as their ambition and personal commitments allow them to be.

Job Requirements


Job Snapshot

Other Pay $1,000 Sign-On Bonus and Monthly performance based bonuses!
Employment Type Full-Time
Job Type Customer Service, Retail, Telecommunications
Education High School
Experience Not Specified
Manages Others Not Specified
Relocation No
Industry Other Great Industries
Required Travel Not Specified
Job ID 13446
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Call Center Sales and Retention Representatives

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