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Customer Support Associate

Customer Support Associate

Job Description

Title: Customer Support Associate (CSA)

Department: Field Support Group

Reports to: Customer Support Supervisor (CSS) / Regional Field Manager (RFM) and/or Sr. Customer Support Supervisor (Sr. CSS)/ Director of Business Operations (DBO)

Scope of Position:

The CSA reports to the CSS and provides the highest level of customer service to external customers, as well as, corporate and field office employees. Acting as a proficient expert in the following essential job specific areas, the CSA position places an overall focus on data collection, data integrity and customer service while representing positive professionalism within all relationships. Commitment to the core values and competencies are essential to the CSA role.
Essential Functions of the Customer Support Associate:

¨ Possess general knowledge of payroll and benefits; including employment agreements, Federal, State and Local regulatory compliance, health insurance and 401K
¨ Administering contractor on boarding and off boarding process; including new hire and rehire contractor paperwork and exit paperwork
¨ Responsible for data entry, validation of data and data integrity for all information entered into PeopleSoft
¨ Responsible for contractor payroll process; including collection, verification and processing of hours and timecards
¨ Collect, audit and track contractor expense reports
¨ Ability to understand and retain TEKsystems’ business policies and practices in order support operations
¨ Accountable for retaining a complete knowledge base of account/ client specific compliance requirements
¨ Management of all drug and background requirements and entry
¨ Main point of contact for troubleshooting and problem resolution involving contract employees. Ability to escalate issues appropriately to ensure resolution of concerns for contract employees
Establish and maintain effective relationships with internal and external customers and gains their trust and respect
$40K plus potential for annual bonus

Job Requirements

¨ BA / BS degree preferred
¨ Exceptional customer service background
¨ Ability to effectively work in a team oriented environment that is fair, open and honest
¨ Excellent written/oral communication and interpersonal skills
¨ Strong decision making ability
¨ Action and detail oriented; able to prioritize while handling multiple tasks
¨ Integrity and ability to maintain confidentiality and personal credibility

Job Snapshot

Employment Type Full-Time
Job Type Health Care
Education 4 Year Degree
Experience Not Specified
Manages Others No
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID San Fran CSA
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Customer Support Associate

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