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LAN Switching Customer Support Engineer

LAN Switching Customer Support Engineer

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Job Description

LAN Switching Customer Support Engineer – CONTRACT TO PERM – RICHARDSON, TX

LAN Switching Customer Support Engineer

  • Provide second line phone/email/fax consultation to independently debug complex network problems.
  • Acts as a focal point for large account network problem resolution.
  • Provides support on a world-wide basis to all HTTS customers.
  • Provide systems/product training to peers within the HTTS team.
  • Acts as a technical expert and is a go-to resource for the team. 
  • Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments.
  • Interfaces with lower level CSE's, VARs, OEMs & end-users & internal engineering departments
  • Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
  • Applies known solutions to solve problems.

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Job Requirements

LAN Switching Customer Support Engineer – CONTRACT TO PERM – RICHARDSON, TX

LAN Switching Customer Support Engineer Skills & Requirements:

  • BS in CS, EE, or equivalent plus 3-5 years related experience. 
  • Ability to analyze, use and configure medium to large networks
  • Minimum 3+ years of LAN experience with specific expertise sought in configuration and troubleshooting of Catalyst 6500 and other Cisco legacy LAN Switching platforms. 
  • Clear understanding of ISO's OSI model and TCP/IP protocol suite.
  • Understanding of Layer2 protocols and ability to think solutions to difficult problems arising on a day to day in a real world implementations.
  • In depth protocol knowledge of different spanning-tree implementations and hands on experience solving network outages.
  • Debugging experience on resolving issues related to FHRP, ARP/MAC, Unicast flooding, Multicast(IGMP, PM), QOS(Queueing and scheduling algorithms viz.., WRR, LLQ, RED, WRED) , PVLAN, Etherchannel, Trunking, VTP, SPAN Monitor, REP.
  • Strong background in switching, implementation, customer interfacing, and troubleshooting usability, interoperability, and quality of the Cisco Catalyst product lines. 
  • In-depth understanding of the protocols LACP, UDLD, DHCP, BFD.
  • knowledge of nexus related features VTP, Fabric path, OTV, TRILL, LISP
  • Knowledge of VPC, Fabric Path, OTV, TRILL, LISP is a required.
  • Experience and exposure to routing protocols and large scale architecture.
  • Effective communication skills both verbally and written are imperative for this position.
  • Proven crisis management skills
  • Ability and willingness to work various shifts is needed.
  • Active CCNA and CCNP required.

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends - who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, Veredus provides full benefits starting Day 1, and at virtually no cost to you.

  • • Medical
  • • Dental
  • • Vision
  • • 401K
  • • Life Insurance ($20,000 benefit)
  • • ATOP - Accrued Time Off Program
  • • Consultant Lunches and Outings
  • • Consultant Web-Site
  • • Name Plates
  • • Care packages/Survival packs
  • • Dedicated Consulting Services Representative

Veredus has been recognized as one of the 'Best Staffing Firms to Work For' by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview Want to be as prepared as possible

Click on the link below and you will have access to the Veredus Interview Prep Video - culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.

Job Snapshot

Base Pay $39.00 - $44.00 /Hour
Other Pay CTP
Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Software, Computer Hardware
Required Travel Not Specified
Job ID 47293
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LAN Switching Customer Support Engineer

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