Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
Accountable for coordinating activities pertaining to, and collaborating with internal departments to develop solutions for, operational non-standards for existing and future customers.
-Process operational exceptions for future and existing customers.
-Review Request for Proposal (RFP) and service agreements for verification of non-standard language and financial implications.
-Responsible for relaying new or revised content to Supervisor or Manager for maintaining content database.
-Review historical exceptions to support panel members with responding to requests from customers and account teams.
-Support the Sales, Pricing, Client Services, Data Analytics & Reporting, and Operations teams.
-Participate in related process improvement initiatives as determined by Manager.
-Support reporting by maintaining a data repository of granted and denied exceptions for post-award routing and notification and for future operational enhancements.
-Oversee assigned cases and ensure adherence to business rules and due dates, attend department and/or company sponsored training programs and meetings and promote continuous improvement by ensuring adherence to quality principles.