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Branch Manager I

Branch Manager I

Job Description


At RBS Citizens Financial Group, Inc. we empower colleagues to be the best they can be, each and every day.  We are a leader in the financial services industry and we know that in order to work with the top talent, we need to provide top-ranking benefits and culture. 

As a Branch Manager, you’ll be responsible for managing all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Inspire, model and motivate service through staff coaching and training to achieve a superior customer experience. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Fosters a motivated, diverse team environment. The Branch Manager is responsible for branch compliance with bank policies, procedures, and operational integrity. Maintains and develops relationships with existing small business customers. Creates and manages to the branch business plan. Deploys resources to optimize individual and team performance.  Conducts bi-annual and annual staff performance reviews. Reports to the Branch Regional Manager.

We believe that creating a Good Workplace is not just Good Banking, it’s Good Business.

As a Branch Manager your primary responsibilities include:

  • Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
  • Manage a High Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
  • Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations.
  • Provide sales leadership to ensure franchise growth: Leading by example, through accountability, reward and recognition to drive outstanding sales and service results.

Job Requirements


  • High School degree or equivalent required, Bachelor’s degree preferred
  • 4 years sales management experience in Retail or Branch Banking environment
  • Proven ability to manage franchise profit and loss objectives
  • Take ownership of customer experience validated through customer satisfaction surveys
  • Coach to achieve sales excellence and ensuring the delivery of world class customer service
  • Supervise and coach the team in all aspects of sales, service and operations
  • Maintain an active role through partnerships with community and civic organizations
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS

Hours and Work Schedule


Hours per Week:   40
Work Schedule:  Varies, Monday-Friday 8:00AM-5:00PM and must be available to work Saturday and Sunday.


Equal Employment Opportunity


It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity Employer – Minority/Women/Disabled/Veteran

Job Snapshot

Employment Type Seasonal/Temp
Job Type Retail
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 409833
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Branch Manager I


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