At RBS Citizens Financial Group, Inc. we empower colleagues to be the best they can be, each and every day. We are a leader in the financial services industry and we know that in order to work with the top talent, we need to provide top-ranking benefits and culture.
As a Branch Manager, you’ll be responsible for managing all functions and staff of a Tier I branch. Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. Inspire, model and motivate service through staff coaching and training to achieve a superior customer experience. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Fosters a motivated, diverse team environment. The Branch Manager is responsible for branch compliance with bank policies, procedures, and operational integrity. Maintains and develops relationships with existing small business customers. Creates and manages to the branch business plan. Deploys resources to optimize individual and team performance. Conducts bi-annual and annual staff performance reviews. Reports to the Branch Regional Manager.
We believe that creating a Good Workplace is not just Good Banking, it’s Good Business.
As a Branch Manager your primary responsibilities include:
- Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
- Manage a High Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
- Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations.
- Provide sales leadership to ensure franchise growth: Leading by example, through accountability, reward and recognition to drive outstanding sales and service results.