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Bilingual Customer Care Representantve

Bilingual Customer Care Representantve

Job Description

Location: Marshall, TX

Hours: M-F, 8-5

Pay Range: $15/hour

JOB DESCRIPTION:

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.

JOB RESPONSIBILITIES:

  • Function as an information source through telephonic assistance to internal and external partners
  • Provide a timely and positive customer experience by utilizing service methods, such as problem solving
  • Explain benefits, eligibility status, enrollment and authorizations and referrals to callers
  • Process complaints, following established guidelines and follow-up as needed
  • Maintain knowledge of guidelines, policies and regulations at the local, state and federal level

Job Requirements

JOB REQUIREMENTS:

  • Bilingual Spanish/English.
  • High school diploma OR GED.
  • 6 months customer service experience OR 6 months experience in an office environment.
  • Data entry and/or typing experience.
  • Interpersonal, verbal and written communication skills.
  • Analytical and organizational skills and independent decision making skills.
  • Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

  • 9 months customer service experience.
  • Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
  • Knowledge of medical terminology and anatomy.
  • Proven ability to learn quickly and adapt to change.
  • Referral preference given to applicants able to take and meet testing criteria.

 

The Company

ChaseSource, LP is a minority-owned, business solutions firm specializing in Recruiting, and Business Process Outsourcing. The company was built by Human Resource, Business Consultants, and Recruiting professionals to serve companies in need of tactical as well as strategic Talent Acquisition and Outsourcing Solutions.  With a proven track record of consistent, quality service, ChaseSource can definitely provide highly skilled employees, in the quantity requested.

 

Mission Statement

To become a leading human resources partner by providing immediate, effective staffing solutions that keep pace with changing opportunities. We are committed to the excellence of our employees to assist in achieving corporate growth and increased profitability.

Job Snapshot

Employment Type Full-Time
Job Type Health Care
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID JHV7CT6YHLY8P0FL3VV
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Bilingual Customer Care Representantve


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