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Door Attendant

Door Attendant

Job Description



JOB SUMMARY


The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner.  The Door Attendant is responsible for opening doors for all guests entering and exiting the facility and assisting guests with transportation to off-site locations.
 
 



DUTIES AND RESPONSIBILITIES


Guest Service
§  Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
§  Acknowledges and greets guests within five feet with a professional and friendly demeanor
§  Uses guest last names during interactions
§  Uses salutation of the day and welcomes guests to the location
§  Practices proper Towne Park phone etiquette
§  Posts up in designated areas when not completing tasks
§  Assists guests with room changes when needed
§  Assists with the delivery and pick up of items to guest rooms
§  Opens all vehicle and hotel doors for guests
§  Assists guests with directions, taxis, reservations and other inquiries
§  Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
§  Continually monitors and maintains cleanliness and order of guest services area
§  Delivers messages, items and/or guest amenities as requested
 
Systems and Standards
§  Completes all tasks in a timely manner as instructed by the Account Manager
§  Treats guests and associates with courtesy, respect and dignity
§  Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform
§  Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location
§  Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures
§  Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns
§  Consistently completes location on all key tags after parking vehicle
 
Safety and Risk Management
§  Follows site-specific safety and security procedures
§  Practices preventative safety procedures as set forth by Towne Park
§  Immediately reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager
§  Uses only equipment trained to use and operates all equipment in a safe manner
§  Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt for all cars taken into the valet system
§  Protects guest confidentiality in accordance with HIPPA requirements
 




KNOWLEDGE, SKILLS AND ABILITIES


§  Must be able to read and write standard English language
§  Must be able to read and comprehend simple instructions, short correspondence and memos
§  Must be able to write simple correspondence
§  Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
§  Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
§  Ability to understand 24 hour and military time systems
§  Ability to understand rates applicable to time passed
§  Maintains accuracy and composure while under pressure
 
 



QUALIFICATIONS


§  High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience
§  For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen

§  If providing valet parking or shuttle services, may be subject to additional requirements

 
 



PHYSICAL DEMANDS AND WORK ENVIRONMENT                                                                                                      


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
§  Must be able to run at top speed, occasionally sit, climb or balance, stoop, kneel, crouch or crawl
§  Must be able to stand during entire shift
§  Must be able to regularly stand, walk, run, use hands to finger, handle, feel; reach with hands and arms and talk or hear
§  Must be able to regularly lift up to 50 pounds frequently and up to 75 pounds occasionally
§  Must be able to push and pull (on bell cart) 75 pounds frequently and 100 pounds occasionally
§  Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
§  Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
§  Flexible and long hours sometimes required

Job Requirements

 

Job Snapshot

Employment Type Full-Time
Job Type Hospitality - Hotel, Health Care, Restaurant - Food Service
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID NAS00115
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Door Attendant


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