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Title Insurance Operations Manager

Title Insurance Operations Manager

Job Description

First Resource Title and Abstract, LLC  is a newly established Title Insurance Agency operating out of Hauppauge, NY.  We have built our business and reputation on responsiveness and efficiency, a deep knowledge of the real estate industry, and long-lasting relationships with our partners and customers. What we do, we do well: residential and commercial title insurance and innovative business solutions for our partners.

Here, you’ll find a dynamic and supportive culture, the training and development you need to succeed, a variety of career paths, work/life balance, and excellent benefits...See why First Resource Title and Abstract  (FRTA) is different. 


First Resource Title and Abstract is actively looking to add an Agency Operations Officer to our new Hauppauge, NY Investors Title Managed Service (ITMS) office.  In this role you will manage, maintain and actively participate in all agency production operations (including search and settlement operations if applicable), to supervise personnel and to support business development strategies


Position Responsibilities:

  • Manage office operations including hiring, training and mentoring a team of underwriters and settlement processors who will provide excellent service and quality of product to meet company standards as expected by the agency's owners and clients in order to achieve income and profit goals.
  • Evaluate performance of agency production staff based on production and quality goals.
  • Review orders, monitor due dates, and ensure searches are completed on time.
  • Review and recommend pricing of search products on a quarterly basis to ensure the Agency is competitive and profitable.
  • Manage settlement operations with assistance of the ITMS Regional Operations Representative through coordination of closings with appropriate parties, prepare settlement statements, review documents, arrange for document recordings, create and balance settlement file ledgers, cut settlement checks, as required.
  • Participate and assist with policy production and office operations.
  • Understand and utilize appropriately rates, forms, software, underwriting, accounting and settlement guidelines.
  • Perform regular underwriting and settlement (as applicable) files reviews to ensure agency compliance with ITIC underwriting and settlement guidelines.
  • Implement and follow up on plans to correct deficiencies uncovered during annual ITIC audits, quarterly operations audits and claims experience.
  • Manage and maintain acceptable A/R totals and number of pending files.
  • Manage search operations with assistance of the ITMS Regional Operations by providing oversight of timely and accurate searches, invoices, and approved price quotes to co-workers, prospects, and clients.
  • Collaborate with the Agency Marketing Officer to maximize Business Development opportunities.



Job Requirements

Position Qualifications:

  • Completion of four year college degree or equivalent training and experience.
  • Prior legal real estate, lending or title insurance related experience required.
  • Previous management experience in title agency operations, mortgage lending, legal support or loan origination preferred.
  • Proven ability to manage people, including 1-3 years of prior supervisory experience.
  • Good organizational and process management skills.
  • Strong written and oral communication skills.
  • Excellent computer skills including data entry, Microsoft Office (Outlook, Word, Excel and PowerPoint) and Windows 7.


The Company is an equal opportunity employer.  As such, the Company offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status and other protected class characteristics.

See Job Description

Job Snapshot

Employment Type Full-Time
Job Type Management
Education Not Specified
Experience 5 to 7 years
Manages Others Yes
Industry Banking - Financial Services
Required Travel None
Job ID 14-0020
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Title Insurance Operations Manager

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