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Vice President, Revenue Services; Patient Access -Sacramento, CA (preferred) or Phoenix, AZ (preferred) or Telecommuter willing

Vice President, Revenue Services; Patient Access -Sacramento, CA (preferred) or Phoenix, AZ (preferred) or Telecommuter willing

Job Description

Health care isn't just changing.  It's growing more complex every day.  ICD10 replaces ICD9.  Affordable Care adds new challenges and financial constraints.  Where does it all lead?   Hospitals and health care organizations continue to adapt, and we are vital part of their evolution.  And that's what fueled these exciting new opportunities.  

Who are we?  Optum360.  We're a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise.  As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of revenue management services to health care providers nationwide.   If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be.  It's an opportunity to do your life's best work.  SM

The Vice President, Revenue Services oversees client revenue services operations and programs, providing overall administration, direction, coordination and evaluation of the revenue cycle functions within client locations.  We are looking for a Vice President, Revenue Services that is passionate about developing, designing and implementing operational best practices within Pre-Service, Admitting/Registration and Eligibility with a desired outcome to improve patient experience.  You are also responsible for maximizing revenue and client performance by providing analytical support to senior leadership, proactively identifying issues and developing data-driven answers and solutions to revenue management issues within client markets.   You will lead a team of 25 direct reports/1500 indirect reports.   The position collaborates with the Optum360 executive team on the overall strategic development and implementation of enhanced revenue cycle functions and processes..  The Vice President drives the use of effective tools and technology to enhance automation, standardization and performance improvement.  The position champions standardization of processes and procedures to support maximum performance in all areas of the revenue cycle.  
The position will advocate for and design strategies that work to honor and strengthen Optum360 goals, values, and mission.  Additionally, this position will work to drive innovative solutions that seek to upgrade the client and patient experience.  Finally, this position will deliver services that distinguish Optum 360 as a market leader in Revenue Services Management.  Success is dependent upon strategic collaboration and relationship building with internal and external.  Success also depends on effective partnership and collaboration with the Optum360 Executive Leadership Team.


• Delivers profitable top line revenue growth by supporting the development and delivery of effective operational performance and services for all Revenue Services clients.

• Effectively represents the voice of Revenue Services across Optum360

• Works with the Professional Services and Technology Solutions teams to develop a business strategy that maximizes value for Optum360.

• Contributes to on-going collaboration and dialogue to ensure strategic alignment, set rules-of-the-road for how the Revenue Services functions engage and resolve conflicts and issues.

• Leads, directs and develops Revenue Services operational teams; continually assesses skills and acts to improve the talent and effectiveness of the team.

• Keeps the organization informed of client needs, product requirements, competitive information, account specific initiatives and other knowledge essential for our business efforts.  Push the organization to act to deliver capabilities that enable growth.


• Integrates Revenue Services programs and service offerings to align with Optum360 and client organizational goals and objectives.

• Provides analytical consultation and leadership to Optum360 executive team 

regarding revenue management operational development, with a focus on effective performance and business growth. 

• Oversees the RFP, selection, contracting and implementation process of relevant vendors in collaboration with the appropriate Optum360 executives and local client leadership teams.

• Develops revenue management strategies for clients consistent with Optum360 strategy, and aligned with local client market conditions.

• Collaborates with Optum360 executive team to develop strategy for change management based on details of the proposed changes and the effects on clients and other stakeholders.

• Leverages effective change management strategies based on details of operational changes and effects on stakeholders.

• Leverages effective training programs for employees and clients on new Revenue Services operational processes and services offered and implemented.

• Maintain knowledge of applicable laws, regulations and trends

• Develops and manages new and existing client relations, including maintaining customer satisfaction.

• Ensures coordination with Technology Solutions to respond to new/ongoing customer needs and future product development.

• Serves as a member of the Optum360 executive leadership team, driving business strategy and operational decisions that deliver desired outcomes. 

Job Requirements

• Bachelors/MBA preferred

• 10+ years system level experience in Revenue Cycle Operations required

• Experience leading large diverse teams

• Consulting experience preferred

• Experience effectively facilitating large scale organizational change

• Develop and design operational best practices with desired outcome to improve patient care.

• Experience leading revenue cycle functions for both hospitals and physician group practices preferred.

• Broad knowledge of modern revenue cycle management, systems, practices and principals.

• Expert level knowledge of billing and regulatory compliance practices

• Ability to recognize patterns and to prepare and present complex data in a simple, understandable manner.

• Proactively questions current practices; ability to identify root cause and corrective actions and drive improvement.

• Ability to deal effectively with ambiguity

• Excellent communication skills, both written and verbal; acts as champion

• Strong presentation skills

• Ability to interact successfully with numerous client organizations

• Effective human resource management abilities including the ability to develop leadership talent.

• Ability to ensure a high level of employee and client satisfaction

• Effective organizational, planning, controlling, scheduling and multiple project management ability.

• Demonstrated success with management reporting, metrics and goal setting

• Ability to work independently, achieve tight deadlines and take initiative on multiple projects.

• Knowledge of and experience with revenue cycle applications

• Experience overseeing for revenue cycle systems in a multi-system setting

• Experience managing Revenue Cycle related technology implementation

Optum 360 is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

We are dedicated to transforming the revenue cycle for health systems, hospitals and physician practices, while delivering a better patient experience.   We help systems integrate processes and technology across hospitals, physician group and clinics to achieve greater cohesion, consistency and efficiency – all essential to a smooth revenue cycle. 
What can YOU do with the right information? At Optum 360, the possibilities and the impact are limitless. No matter what your role is at Optum 360, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Optum 360 is a drug-free workplace. Candidates are required to pass a drug test

Job Snapshot

Employment Type Full-Time
Job Type Finance, Insurance, General Business
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID UHG-546151
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Vice President, Revenue Services; Patient Access -Sacramento, CA (preferred) or Phoenix, AZ (preferred) or Telecommuter willing

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