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NGEN NetOps Specialist Mid (Network Incident Management Direct Labor)

NGEN NetOps Specialist Mid (Network Incident Management Direct Labor)

Job Description

Network Operations & Security Center (NOSC) Local Area Network (LAN), Base Area Network (BAN), Wide Area Network (WAN), and Remote Access Services (RAS) Network Incident Management requires five to nine (5-9) years experience in network and transport service management. Under general supervision, the NetOps Specialist maintains the infrastructure and network, responding appropriately to alerts and events. Manages incidents from triage through resolution, responding to escalations as appropriate. Manages infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provides root cause analysis documentation in accordance with Government procedures. Provides data center support where appropriate. Analyzes daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues. Provides incident notification to Government representatives. Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays

H.S./GED; DOD 8570-1 Certification IAT-2: Security +; Cisco Certified Network Associate (CCNA) and Microsoft Certified Technology Specialist (MCTS) required.

Secret Clearance required.


NGEN NetOps Specialist Mid (Network Incident Management Direct Labor)

Job Requirements


Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Telecommunications
Required Travel Not Specified
Job ID 1357649
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NGEN NetOps Specialist Mid (Network Incident Management Direct Labor)

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