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Senior Sales Operations Manager

Senior Sales Operations Manager

Job Description

The Senior Retail Operations Manager for the Retail Channel will be responsible for developing and managing key relationships, working closely with the Retail Account Management and Sales team and managing the execution of key initiatives through the Retail channel. This position will monitor and report on metrics for production, fulfillment and distribution of our prepaid debit card products and programs. This role reports to the VP of Retail.


  • Develop and maintain successful relationships with key internal and external stakeholders through effective communication.
  • Track projects, programs, projects, jobs, and processes to provide detailed reporting on all Retail activities.
  • Assist in coordination of Field Sales team support.
  • Monitor daily fulfillment and production.
  • Develop and communicate KPIs for measuring and reporting on key Retail deliverables.
  • Suggest, evaluate, initiate, and implement improvements to the internal and external fulfillment processes, delivering efficient and enhanced levels of service.
  • Work closely with internal and external teams to understand volumes on a daily, weekly, monthly, and quarterly basis.
  • Track material setups, inventories, and shipping to support multiple programs.
  • Coordinate the print and card production schedules to support forecasted volumes to meet delivery schedules.
  • Manage the operational implementation of new program launches.
  • Use personal relationships within NetSpend to drive progress and growth with our distributors.
  • Combine interpersonal skills and business knowledge to evaluate opportunities for growth and improvement.
  • Manage partner on boarding and special reporting and settlement configuration
  • Represent Retail team in prioritization process pertaining to Account Management and Senior Management requests
  • Manage and improve bank approval processes


  • Bachelor’s degree, preferably in Business Management.
  • 3-8 years operational experience in the Banking, Financial, or Payments industry required.
  • Previous experience successfully managing external vendor/partner relationships.
  • Strong project management
  • Ability to adapt and work in a fast paced environment
  • Demonstrated knowledge of best practices in creating metrics programs.
  • Excellent verbal and written communication skills.
  • Positive attitude and strong interpersonal skills.
  • Exceptional organizational and time-management skills.
  • Demonstrated success with exercising self-initiative and making appropriate business decisions.
  • Ability to troubleshoot problems and drive to resolution.
  • Strong attention to detail and ability to succeed in a fast paced environment.
  • Proficient with Microsoft productivity software, especially Excel, Access and Project.
  • As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.  

Job Requirements


Job Snapshot

Employment Type Full-Time
Job Type Sales, Management
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 1617
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Senior Sales Operations Manager

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