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Desktop Support Analyst

Desktop Support Analyst

Job Description

Ref ID: 03220-122872

Classification: Desktop Support

Compensation: DOE

KEY RESPONSIBILITIES: Help Desk Support: Monitor the help desk queue (email and phone) and administer related software Respond to user support requests in person, over the phone, verbally and by email Diagnose and resolve technical hardware and software issues Research issues while informing end users of status Escalate issues to other members of team as needed striving for resolution of all open issues Stay current with system information, changes and updates, as well as developmental education and experience Create end user documentation and recommend procedure changes to proactively reduce number of help desk requests New Hire Set-Up and Onboarding Support: Setup and configure new PCs and laptops including imaging and installation of necessary software Setup new user accounts and mailboxes in Active Directory and Exchange Configure and support mobile devices Create and support OCS user accounts and web meetings Assist with setup of new employees cubicles Deliver IT tutorials to all new staff members System Administration: Administer Active Directory user accounts and mailboxes Manage file, printer and group membership permissions Administer Exchange Distribution Lists Administer SharePoint permissions Administer security services including user logons, passwords, access rights on other systems and applications as assigned Participate in the testing and implementation of new hardware and software Workstation Management: Create and maintain standard laptop and desktop configurations (hardware and software) Configure, install, and troubleshoot laptops and desktops Work with appropriate hardware vendors for warranty work, including ordering, coordinating and swapping field replaceable units Manage IT hardware and software inventory Participate in workstation systems design and planning, including researching solutions and their costs Other Responsibilities and Support: Respond to system monitoring alerts and escalate, as needed Participate in monthly maintenance to keep systems updated with latest patches QUALIFICATIONS: General Qualifications: Minimum 1-3 years relevant work experience Superior customer service skills Advanced ability to troubleshoot, solve problems, communicate and support end-users Strong oral and written communication skills, including the ability to present technical information in a user-friendly way Self-directed and results-oriented with an ability to adapt to changing circumstances. Resourceful. Willingness to seek feedback, adapt practices and continuously learn and evolve Positive attitude, sense of humor and eagerness to learn Interest in working in an entrepreneurial, dynamic non-profit environment, and a belief that all children can learn Ability to model company values at all times Technical Qualifications: BS in Computer Science/Information Systems or equivalent preferred Experience implementing, maintaining and supporting Windows XP/Vista/7 and Microsoft Office applications in a Microsoft Active Directory environment Technical experience configuring and supporting desktops, laptops, printers and related equipment in a corporate environment Conceptual knowledge of networking and TCP/IP Laptop/desktop hardware experience setup, maintenance, upgrade, troubleshooting

Job Requirements

Advanced Active Directory, Intermediate Windows Server 2008, Advanced Windows 7

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Robert Half Technology is an Equal Opportunity Employer. In 2014, our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 17, 2014).

Apply for this job now or contact our branch office at 1.800.793.5533 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Snapshot

Other Pay DOE
Employment Type Full-Time
Job Type Engineering, Information Technology, Design
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Hardware, Computer Software
Required Travel Not Specified
Job ID 03220-122872
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Desktop Support Analyst


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