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Process Improvement Manager

Process Improvement Manager

Job Description

Another Source’s client, Stanford University, is recruiting a Process Improvement Manager to join their team.

Here's a little about Stanford University and the position they are seeking to fill:

Financial Management Consulting and Support is expanding its Business Process and Metrics Analysis team with a two year, fixed term Process Improvement Manager.

The Process Improvement Manager is responsible for understanding, documenting, and ultimately improving Stanford’s financial management business processes.  The Process Improvement Manager will be responsible for continuing to build an organization-wide process excellence capability from the ground up.  The role requires strong partnering with many levels of the University’s department and academic units (including business owners, champions, process owners, operational staff) to drive process improvement delivery through exemplary process design/improvement/management skills using proven best practice techniques and methodologies (such as Lean, Six Sigma, Value Stream Analysis, and Voice of the Customer).

Financial Management Consulting and Support is working to create new tools and services designed to make work both simpler and more effective for everyone involved in Stanford's financial management.  Guiding principles for the department are:

  • Applying up-to-date skills in business process analysis, project and change management to drive high value and feasible projects
  • Applying a coordinated approach to business practices and systems
  • Selecting projects based on data analysis and ROI, with appropriate sponsorship and long-term change strategies
  • Keeping focus on customer feedback throughout, with a balanced perspective on the drivers of process and system changes

Central to the department’s work is the interdependent relationship between processes, systems, reporting, comprehensive communications and training, and project management and the absolute necessity for addressing all five in change efforts. The department coordinates resources knowledgeable in all five areas to seek solutions to selected business problems, collaborating with critical subject matter experts and systems partners for specific projects. A primary objective is to tackle projects that provide significant financial management benefits in areas that are not necessarily "owned" by one department, but require cooperative, cohesive efforts for successful project outcomes. There is also a focus on using data / metrics to measure not only the cost of current situations, but also the benefits resulting from new solutions.

Essential Job Functions:

  • Lead multiple complex, high-visibility process innovation projects that span multiple central departments and disparate department and academic units
  • Take ownership for planning/managing the execution and integration of initiatives and activities on cost management and productivity, which may include members from all disciplines of the organization.
  • Assess processes to determine how to reduce rework, improve quality, improve efficiency, increase revenue and/or improve the ability to deliver desired services or outputs.
  • Work closely with affected departments and academic units to assess fit/gap of currently implemented enterprise applications to support process innovation solutions, present data to management to influence implementation decisions and  facilitate discussions and negotiations that drive consensus on implementing recommendations within a highly complex and cross-functional environments.
  • Structure the project approach and determine process improvement tools to be used for maximizing the net improvement in targeted business processes.
  • Advise in analysis of operational intelligence metrics by defining and identifying key measures and performance metric targets and assisting in development of complex cost-benefit and return on investment analyses for proposed changes.
  • Provide hands-on team facilitation, coaching, mentoring and/or training, and process improvement subject matter expertise to business partners.
  • Develop and execute comprehensive change management strategy relative to project and stakeholders; orchestrate and lead change management methodologies.
  • Challenge current working practices; identify process improvement opportunities and facilitate goal setting using customer feedback, analysis, and other systems.

Job Requirements

Required Skills:

  • Sound working knowledge and experience using and applying process improvement best practices /techniques, lean six sigma and project management skills in a structured project environment.
  • Demonstrated experience modeling business processes using a variety of tools and techniques.
  • Ability to work with little or no direction in environments resistant to change or unable to change quickly.
  • Exceptional communication skills and the ability to communicate and present appropriately at all levels of the organization through written and verbal methods.
  • Excellent influence management skills.
  • Ability to work across multiple, distributed, siloed, functional groups.
  • Strong enterprise-wide vision, seeing the big picture, recognizing critical details and dealing with ambiguity.
  • Aptitude for understanding organization operations and culture and the related functional capabilities of implemented enterprise applications (custom and off-the-shelf).
  • Strong proficiency in Microsoft Office and software applications involving dynamic models and process flows.
  • Proven ability to effectively facilitate a training session, one on one, or with a group.

Required Education and Experience:

  • Bachelor's degree in Science, Engineering, Accounting, Finance, Business, or other related field and three or more years of progressively responsible, relevant process improvement experience.
  • Lean Six Sigma Black Belt certification.
  • Oracle Financials and eBusiness suite experience in the higher education industry a plus.

We are not able to provide relocation or sponsorship for this position. Stanford University is an affirmative action, equal opportunity employer. Thank you for your interest!

Another Source works with their clients, on a retained project basis, to maximize the recruiting process.


Job Snapshot

Employment Type Full-Time
Job Type Strategy - Planning
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Education - Teaching - Administration
Required Travel Not Specified
Job ID 18394073
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Process Improvement Manager

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