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Community Outreach Manager
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Community Outreach Manager

Job Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.

The Community Outreach Manager provides general oversight of the Community Outreach Coordinator's within the local market. This position serves as a subject matter expert (SME) in the market, and is responsible for assisting in the development and onboarding of new CORs, the day to day management of the COR marketing function, the development of top ten account plans, and other duties as assigned by the RVP of Sales.


Essential Functions:
-Responsible for providing direction of account management plans, using the template and process issued by corporate sales..
-Works under the direction of the Sales RVP to  drive and achieve referral targets by assisting in the management of the sales cycle.
-Manages HCRM reporting and provides recommendations based on the outcomes.
-Serves as a subject matter expert on the Hospice offering.
-Establishes priorities with RVP and Executive Director, and supports completion with market SAMS.
-Mentors and manages the CORs in the market, and provides day to day oversight to ensure that appropriate activity is generated.
-Supports business development as needed.
-Participates in the management of the workbooks and general outreach strategies to ensure that targets are met..
-Maintains a working knowledge of plan benefit, program changes, industry insights and regulatory requirements.
-Ensures compliance and quality of sales process components, adhering to all applicable state and federal regulatory requirements and Optum Complex Management Policies and Procedures.
-Supports and/or participates in the  hiring, training and development of COR staff.
-Performs other job related instructions as requested, with reasonable accommodation.


May perform any or all of the following duties:


- Accountable for meeting or exceeding membership growth and retention goals through new sales and renewals generated by Community outreach and community activities.
- Manages the development of leads and sales process for new business and renewals obtained by community outreach activities.
- Responsible for organizing sales /product presentations, sales proposals, providers presentations and product seminars to generate sales.
- Develops/updates performance standards; reviews performance, identifies problems and takes corrective/proactive action with Sales team.
- Strategize with staff / sales team to increase sales, retention, service and productivity.
- Works closely with Sales team to develop sites and daily activities within the community to achieve sales goals.
- Responsible for establishing and maintaining relationships with key community organizations and leaders.
- Analyzes trends and competitor activities and makes recommendations on sales strategy.


 Management duties: Determines staff level, interviews/hires new employees, ensures appropriate training, conducts performance reviews, counsels employees and takes appropriate disciplinary action. Develops and administers objectives, operating policies and procedures, budget and strategic action plans for achieving goals. Provides leadership and motivation by establishing clear expectations., communicates specific performance feedback, and by giving timely and thorough performance reviews.

Job Requirements

4 year degree or equivalent relevant work experiences.
5 + years prior Sales experience, preferably in Hospice, Home Health, or Medicare.
Experience managing a direct to consumer sales force.
Experience using and managing CRM (salesforce.com, bConnected, or other CRM system).
Computer knowledge in Microsoft Word, PowerPoint and Excel.
Exemplary oral and written communication skills.
Solid self-management and time management skills.
Critical listening and thinking skills.
Able to work effectively independently and within a team environment.
Decision making/problem solving skills.
Demonstrated account management skills (including planning, documentation and measurement).
Negotiation skills.
Technical knowledge of the healthcare industry.
Ability to work a variety of hours, early morning, evenings and weekends, as required by various marketing activities.
Valid Driver's License and reliable transportation.




UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Snapshot

Employment Type Full-Time
Job Type Sales
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID UHG-554274
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Community Outreach Manager


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