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Technology Risk Officer Senior(Critical Incident Management/2nd Shift)

Technology Risk Officer Senior(Critical Incident Management/2nd Shift)

Job Description

As an Critical Incident Management, Technology Risk Officer you are a member of PNC's Technology Organization of more than 4000 IT professionals.  

The Technology Risk Officer within PNC's Critical Incident Management group serves as a Primary Critical Incident Manager within a specialized infrastructure team focused on proactive identification of technology incidents.   This role will be instrumental in helping to maintain our reputation for technology excellence in both business applications and new innovations.   This position will focus on Critical Incident Management.   You will be responsible for managing all aspects of critical technology events that affect the delivery of service to our clients, the reputation of the organization or pose financial risk ensuring effective communication and the minimization of impact.
This position reports directly to the Incident Management Process Lead and Manager.   You will be based in Pittsburgh, PA.   This is a second shift position from 3:00 PM €' 12:00 PM with additional responsibilities in an on-call capacity for 24 x 7 department coverage.

The successful candidate will have the following:
  • Bachelor degree and/or equivalent experience.
  • A minimum of 5-6 years of related experience. Additional experience would be accepted in lieu of education.
Preferred qualifications:
  • Bachelor's degree (preferably in Business or Technology) and at least 10+ years of experience in an IT Service Management discipline with 2 €' 5 years of experience in Incident Management.
  • Strong leadership qualities and facilitation skills with the ability to lead large groups of technical and operational support through assessment and mitigation activities, facilitate effective bridge lines, assess business impact with Line of Business partners and lead multi-team daily shift turnover.
  • Big picture thinking to correlate events and incident tickets within the organization as an indication of larger issue and the ability to act on and mitigate impact.
  • Excellent written and verbal communication skills with an ability to communicate a technology incident to lines of business in a customer-focused business language to all levels of the organization.
  • Strong customer focus and ability to act with a €œSense of Urgency€ in facilitating and gaining prompt incident resolution.
  • Advanced level of understanding of business services, business systems and industry best practices.
  • The ability to network, influence and manage across all management and organization levels as well as cultural boundaries without having direct management authority.
  • Ability to provide analysis on problem trends and identify process improvement opportunities for continuous improvement.
  • 10 + years' experience in Incident Management, Problem Management or other roles where indirect leadership experience was demonstrated, is desired.
  • Banking or Financial Industries experience is a plus. 

Job Requirements

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others No
Relocation No
Industry Banking - Financial Services
Required Travel Not Specified
Job ID 185161BRCBP
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Technology Risk Officer Senior(Critical Incident Management/2nd Shift)

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