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QAD Senior Business Systems Analyst

QAD Senior Business Systems Analyst

Job Description

QAD ERP expert. Problem solver. Demonstrated leader. Is this you? Then look no further – your new career in technology awaits at The Manitowoc Company.

Manitowoc Foodservice* is seeking a results-driven, Senior Business Systems Analyst.

The Senior Business Systems Analyst is responsible for maintaining/improving of critical business processes and systems. The Business Systems Analyst primarily provides functional system support for the Foodservice Division's QAD Applications system. This position will interact directly with internal customers to understand and resolve their system issues. This position manages help desk tickets and will frequently need to coordinate resolution of issues with other IS resources and with the internal customer. This position will require consistent demonstration of a professional customer service attitude and will also require proactive support in addition to reacting to issues logged by the customer.

Reporting directly to the Director of IS, this position is located in Cleveland, OH.

If you’re up to the challenge, the reward is satisfaction . . . and knowing you helped Build Something Real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction.

Essential Job Functions:

  • Create effective project documentation including project charters, business requirement documents, functional design documents, test plans, project plans, and change control documents.
  • Provide support (tier 1, 2, or 3) of application issues and interacts with FSG IS and Oracle Hosting Support on functional/technical questions not readily understandable from available resources. Coordinate and execute functional testing related to issue resolution.
  • Manage and deliver projects or portions of projects on time and within budget.
  • Provide on-call support as needed.
  • Work with functional business leaders to develop and implement continuous process improvements.
  • Maintain operational and system maintenance procedures to protect the integrity and reliability of information systems and data as required by Daily Business Operations, Disaster Recovery and Sarbanes-Oxley.
  • Effectively communicate project scope, approach, and objectives to business process team to correctly set reasonable expectations.
  • Support the development of an accurate project plan by project manager.

Job Requirements

Job Requirements/Working Conditions:

  • Bachelor’s Degree in Information Technology with a minimum of 5 years’ experience OR 13 years’ experience in lieu of the degree.
  • Must have functional applications knowledge and experience in QAD ERP systems and complementary products required.
  • Experience with the Project Management Institute PMBOK methodology and project management tools such as Microsoft project required.
  • Ability to manage small projects and coordinate activities with multiple individuals/teams.
  • Ability to tie business processes and requirements together with system functionality through process flows and design specifications.
  • Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner.
  • Good verbal and written communication skills.
  • Must be able and willing to travel up to 50%.

*Manitowoc Foodservice – Cleveland, Ohio specializes in the design and manufacturing of steam cooking equipment, including combi cooking equipment, ovens and rotisseries, convection steamers, cook/chill systems. The facility in Cleveland is a part of the Manitowoc Foodservice division – parent company, The Manitowoc Company, Inc.


Job Snapshot

Employment Type Full-Time
Job Type Information Technology, Other
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Manufacturing, Industrial
Required Travel Not Specified
Job ID 14000414
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QAD Senior Business Systems Analyst

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