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Assistant COO

Assistant COO

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Job Snapshot

Employment Type Full-Time
Job Type Executive
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID 08942-88943

Job Description

The Assistant COO position is designed to offer training and work experience in the Patient Account Services financial setting, and prepare candidate to be a PAS Chief Operating Officer. The candidate must be willing to relocate at the end of the training program.
Participant will work in key areas designated by PAS COO and will work side by side with the COO on a daily basis. Areas of training include: oversight for Patient Access, Billing, Collections, Customer Service and coordination of operations at the PAS for all Revenue Cycle back-end processes (excluding PARS) and hospital front-end processes.
The length of the program is dependent on the candidate’s prior experience in the Revenue Cycle management and HCA experience. This position is designed for an individual with at least 5 years of management experience within at least one specialty area of the Revenue Cycle. Some travel will also be required.

• Gain understanding of all policies and procedures, technology solutions and processes associated with the functional areas under the direction of the PAS COO.
• Gain understanding of the interdepartmental dependencies for entire PAS operations.
• Hands on experience in each of the functional areas including interaction with PAS CEO, CFO, Division Management, Payors, FSG, Hospital management, PAS Staff and multiple department directors.
• Observe and participate in innovations, knowledge sharing and leading practices identification within the PAS and among peer group
• Oversee compliance with SOX key controls within areas under the COO’s responsibility
• Develop specific objectives, budgets, and performance standards for each area of responsibility
• Observe and provide daily management and oversight to ensure processes occur accurately and timely in assigned areas.
• Gain understanding of bad debt, charity and uninsured policies and monitor bad debt and contractual losses against budgeted levels
• Monitor cash flow to ensure achievement of PAS goals
• Monitor compliance with administration policies and procedures to minimize process variation and maximize results
• Supervise the preparation and maintenance of departmental policy and procedure manuals in compliance with FSD standards
• Establish PAS-specific controls and review mechanisms for PAS procedures
• Prepare A/R weekly and monthly reports for PAS COO and CEO
• Review write-off listings, refund requests miscellaneous cash adjustments, and departmental expense vouchers and submit to administration for approval
• Comply with all reimbursement and billing procedures for regulatory, third party and private insurance payers
• Assist with staff reviews and prepare performance documents for direct reports
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Participate in monthly functional area conference calls with FSD and attend annual functional area meetings.
• Other duties as assigned

Job Requirements

• Technical Expertise – Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes.
• Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis
• Organization - proactively prioritizes needs and effectively manages resources
• Communication - communicates clearly and concisely. Ability to effectively interact with Hospital and FSD Management and Department Directors.
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Tactical execution - oversees the development, deployment and direction of complex programs and processes
• Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Financial management - applies tools and processes to successfully manage to budget
• Project Management - assesses work activities and allocates resources appropriately
• Bachelor’s Degree in Business or related field preferred
• Equivalent work experience may substitute degree requirement
• Minimum 5 years experience in a revenue cycle management position within a hospital or service center is required
• Multi-facility experience preferred


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Assistant COO

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