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Tuxedo Customer Service Manager

Tuxedo Customer Service Manager

Job Description

Tuxedo Customer Service Manager

Men’s Wearhouse is looking for talented manager candidates that have a passion for providing world class service to customers and employees.  Men's Wearhouse is not only one of the largest specialty retailers in North America, its also a great place to work. Our management values put employees first leading us to be named repeatedly to the Fortune100 Best Companies to Work For TM list. As a Tuxedo Operations Manager you would be responsible for driving and overseeing the tuxedo rental business while assisting store management in day-to-day store operations related to driving retail sales. If you're passionate about the details and driving sales in a fun, team oriented environment, Men's Wearhouse has opportunities for you.


Key Responsibilities

  • Retain, implement, and ultimately train the business practices and selling behaviors related to driving tuxedo rental volume
  • Demonstrate proficiency and train the store staff on Point of Sale and Tuxedo Operations systems
  • Follow the coaching and sales lead of the store manager to maximize tuxedo rental and retails sales volume
  • Ensure completion of operational responsibilities related to tuxedo rental for every step of the rental process
  • Follow the operational lead of the store manager to ensure that store and tuxedo operations run smoothly
  • Market the store tuxedo rental business by attending all area bridal shows and marketing to prom customers as directed by management.
  • Provide world class customer service by building quality relationships with customers and following up on all customer requests and  concerns in a timely manner
  • Contribute to a team selling environment and assist teammates whenever possible
  • Learn and demonstrate the steps in the retail sales process to impact retail sales and introduce retail product to rental customers.
  • Serve as a coach and role model to the store team by providing constructive feedback and demonstrating servant leadership
  • Maintain upkeep of store appearance

Job Requirements

Skills Summary

  • Prior customer service experience
  • Demonstrate effective interpersonal, organizational, and leadership skills along with strong verbal and written communication skills
  • Possess the capacities to coach, motivate, and train a store team
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Maintain excellent work habits
  • Ability to handle physical requirements to accomplish daily responsibilities

At Men’s Wearhouse, our employees’ health and happiness are a high priority. For eligible employees we offer benefit options including but not limited to:

  • Health, Dental, Vision 
  • 401 (k) Plan
  • Employee Stock Purchase Plan
  • Educational Assistance Program
  • Paid Vacation and Sick leave
  • Paid Holidays
  • Employee Merchandise Discount Program

Job Snapshot

Other Pay hourly + bonus
Employment Type Full-Time
Job Type Retail
Education Not Specified
Experience Not Specified
Manages Others Yes
Industry Fashion - Apparel - Textile, Wireless, Retail
Required Travel Not Specified
Job ID WR-JB76GX6FZBLSYR64WZZ
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Tuxedo Customer Service Manager


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