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Help Desk Technician

Help Desk Technician

Job Description

CCS’s Philosophy

CCS’s philosophy is based on the Five H’s - qualities we value in all our team members. The5 H’s are the foundation of how we do business – with our clients, our patients, and our teammates.

• HUNGER - We have the fire to learn, teach, and grow. We encourage each other and ourselves. Teamwork helps everyone reach their goals from the smallest unit to the company as a whole.

• HONESTY - We uphold the highest level of integrity in all our dealings with each other, with clients, and with our patients. Everyone is treated with respect and dignity.

• HARDWORKING - We are willing to outwork and out-think the competition so we remain constant in placing our customers first. We strive for quality in everything we do.

• HUMILITY - No matter how much success we achieve it’s important to remember not to lose our identity. We maintain our loyalty to our community by being good citizens in the areas that we live and work.

• HUMOR - Given the amount of time we put towards our work it is important to have a sense of humor. This allows us to remain passionate and enjoy our work.Job Purpose:
The IT Support and Application Specialist provides end users training and technical support for CCS software applications, including but not limited to, ERMA and SharePoint. Also assists in the implementation, maintenance & support of enterprise IT hardware infrastructure including but not limited to servers, networks, telephones, desktop computers, printers, and time clocks.
Essential Functions:
•Provide end user training and technical support for CCS software applications, including but not limited to, ERMA and SharePoint.
•Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
•Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
•Must be alert at all times; pay close attention to details.
•Must be able to work under stress on a regular or continuous basis.

CCS is an EEO Employer                                        ***

Job Requirements

Education:
•Relevant bachelor’s degree from an accredited college or university
Experience:
•3+ years in a technical support roll or 2+ years in a Correctional Healthcare Roll.
•Current knowledge of PC’s, Windows Operating Systems and Microsoft Windows and Office Knowledge.
•Additional experience working with medical claims, electronic medical records or insurance data is very helpful.
•Excellent written and verbal communication skills.
•Ability to speak and train comfortably, with technical and non-technical users.

Job Snapshot

Employment Type Full-Time
Job Type Other, Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 3204
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Help Desk Technician


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