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District Sales Manager
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District Sales Manager

Job Description

The District Sales Manager will be responsible for planning, executing, monitoring and directing a sales teams performance and resource allocation needs within an assigned District; ensuring the team achieves revenue targets and goals, a high level of customer service, high product retention rates, and supporting and promoting Sleepys strategies and initiatives.

Additional responsibilities include, but are not limited to:


•         Delivering positive, quantifiable results for Sleepys and its customers


•         Providing leadership, supervision and training to Mattress Professionals, to drive sales and maximize margin; interacting with sales team during customer interaction; handling T/Os


•         Analyzing and reviewing Mattress Professionals sales reports; conducting business reviews; taking action


•         Monitoring showroom compliance with policies and procedures, including opening and closing, protecting company assets, and bank deposits


•         Overseeing the optimization of the overall customer experience


•         Demonstrating mastery with Sleepys internal processes, systems and sales support structure


•         Managing HR related initiatives and functions, including retention, training, development, performance and recruitment for Mattress Professionals; conducting interviews and make hiring decisions in partnership with Recruitment; partner with HR regarding issues and initiatives


•         Partnering with Customer Service regarding any customer escalations/issues


•         Supporting and/or conducting corporate training programs and ensuring that their team completes all company directed training; this includes sales observations, role play and coaching


•         Providing guidance and training to Mattress Professionals to develop future District Sales Managers


•         Monitoring Employee morale in district to ensure a pleasant and productive work environment


•         Maintaining a competitive landscape with associated action plan


•         Visiting showrooms in market to monitor performance, provide feedback, and recognize exceptional performance and areas for improvement; ensuring proper execution of all interior and exterior standards


•         Completing store inspections as needed and providing direct feedback to Mattress Professionals to initiate an action plan


•         Communicating regularly with team via email, meetings and conference calls to provide market directives and reinforce policies and procedures


•         Performing other assigned duties as needed

Authority and Scope:


•         Works well independently and can make decisions daily.  Periodically consults with manager.

Key competencies include, but are not limited to:

 


•         Customer Focus:  dedicated to meeting or exceeding the expectations and requirements of internal and external customers via general care and excellent service; acts with customers in mind; consistently creates a win-win experience and solution; establishes and maintains effective relationships with customers; gains their trust and respect; is confident, flexible, efficient and effective when responding to requests, and monitors and evaluates customer satisfaction


•         Collaboration:  leverages Sleepys cross-functional resources and respective team members appropriately; establishes and maintains effective relationships that lead to better results; builds relationships and communicates effectively with direct reports, team, sales support, leadership and vendors; shares wins and successes; defines success in terms of the whole team; effectively manages time and projects, prioritizes work and focuses on task that add value; in an effective team member and leader


•         Motivating Others:  creates a climate in which people want to do their best; can motivate all direct reports and team or project members; can assess each persons motivation and use it to get the best work from them; delegates tasks and decisions; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel appreciates for their contribution; is someone people like working for and with


•         Building Effective Teams:  blend people into teams when warranted; creates strong morale and spirit; fosters open communication; lets people finish and be accountable for their work; defines success in terms of the whole team; creates a feeling of belonging within the team


•         Communication:  ability to follow up and exceed customer expectations; presents oral and written information clearly and concisely in a variety of communication settings and styles; can deliver messages that have the desired effect and impact


•         Drive for Results:  exceeds goals successfully; consistently a top performer; bottom-line oriented; persistently pushes self and others to be the best

Job Requirements


•         1-3 years of multi-unit retail sales management experience


•         1+ years of experience motivating and leading a commission or incentive driven sales team


•         Track record of success as a multi-unit sales leader with demonstrated skills in sales and customer service management


•         Excellent relationship, team building and communication skills


•         Demonstrates the ability to delegate tasks and assignments to team members in order to encourage the development of their skills, knowledge and performance to complete their job

  • Train and coach employees through effective floor leadership, creating a profitable and engaging sales experience where no customer is ever left un-served


•         Microsoft Word, Excel, PowerPoint, CRM solution, POS systems  


•         Bachelors Degree in Business, Marketing or related a plus


•         Must be flexible to travel


•         Available to work weekends and holiday

  •    Must reside within the geographic area of the assigned area

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other duties to meet the ongoing needs of the organization. This job description does not restrict management's right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time with or without notice.

Job Snapshot

Employment Type Full-Time
Job Type Sales, Management, Retail
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Retail, Sales - Marketing
Required Travel Not Specified
Job ID IRC41024
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District Sales Manager


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