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Patient Account Representative

Patient Account Representative

Job Description

Ref ID: 02313-001378

Classification: Accounting - Medical

Compensation: $13.45 to $15.58 per hour

Job Title: Patient Account Representative Industry: Behavioral Health Location: St. Paul, MN Duration: start asap, temporary with the potential to be full time Position Summary: The Patient Account Representative is a critical part of operations and client management teams. This position is responsible for helping clients develop a financial plan when they seek care at our organization, ensuring clients are accountable for their balances and resolving problems when clients are not paying for their care. In addition, this role ensures that clients attend treatment programs to get the care they need. This role, as part of a Team, drives the following outcomes: Increasing attendance to treatment services Maximizing the value of financial assistance awarded to clients Facilitating admissions into higher levels of care through eliminating financial barriers Supporting an optimal payer mix Ensuring clients pay for their care in a timely manner Duties: Identifies problem client accounts Answers and inquires by phone regarding client self-pay accounts; works with client management team to develop a financial strategy with the client in regards to client responsibility for service; i.e. deductible, coinsurance and copays Works in accordance with TEP Financial Review policy to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs accounts to outside collection agencies when necessary Reviews applications for financial assistance; contacts clients regarding the outcome Allocates funding to approved financial assistance recipients Reports on all financial assistance types and dollar amounts Works with clients and care teams to resolve attendance issues Perform other duties as assigned Experience & Education: Two years of experience in healthcare working with client benefit coverage and/or claims preferred Experience working in a behavioral health environment preferred Basic knowledge of Microsoft Office programs with ability to learn new applications Competencies: Customer service focus and the ability to build strong working relationships with staff, clients and vendors Ability to be firm and ensure accountability, while being compassionate Flexibility and sensitivity to detail and deadlines in a multitasking environment Must willingly adapt to shifting or competing priorities and work productively in the face of ambiguity Detail-oriented with excellent organizational skills and the ability to prioritize and work under pressure Excellent written and verbal communication skills Solid interpersonal skills with the demonstrated ability to work with a wide variety of personalities Work independently and very proactively with minimal direction/supervision A high degree of initiative and drive to exceed expectations Strong problem-solving skills with the ability to make timely decisions on problems requiring immediate attention Demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment Please email resumes to [Click Here to Email Your Resum├ę] for review

Job Requirements

Intermediate Benefits Administration, Intermediate Behavioral Health, Intermediate Collections - Consumer, Intermediate Claims-Insurance, Intermediate Billing, Intermediate Microsoft Excel, Intermediate Microsoft Word, Intermediate Microsoft Outlook

Accountemps is the world's first and largest specialized temporary staffing company for accounting and finance professionals. We have a healthcare practice that provides job opportunities for highly skilled accounting and finance professionals with healthcare industry experience. Our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 17, 2014). For more information and to view all of our job opportunities, visit us at www.accountemps.com.

Job Snapshot

Base Pay $13.45 - $15.58 /Hour
Employment Type Seasonal/Temp
Job Type Accounting, Finance, Professional Services
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Accounting - Finance, Banking - Financial Services, Credit - Loan - Collections
Required Travel Not Specified
Job ID 02313-001378
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Patient Account Representative


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