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Care Center Manager

Care Center Manager

Job Description

Job Description Summary:

The Care Center Manager is responsible the overall management and performance of CareSouth Care Center, ensuring adherence to all CareSouth and regulatory policies and procedures. The Coordinator will oversee the processing and triaging of all CareSouth referral information and admission orders for home health and hospice services. The Care Center Manager will oversee the CallBack and CareSouth Connect program including but not limited to device inventory and daily patient monitoring. The Care Center Manager will also be required to educate all Care Center’s personnel who accepts referrals on the particulars of the Intake Process, the specifics associated with our clinical programs, products, and offerings including our customer service expectations associated with each call received. The Care Center Manager will be required to initiate appropriate communication with clinical, operational, and sales teams based on the needs of referred patients and customers.

*** Position is based in Augusta, Georgia. Willing to assist with relocation***

Essential Job Functions/Responsibilities:

A.Oversee the processing of incoming home health and hospice referrals for all CareSouth locations.

B.Effectively communicates to ensure proper processing of information received from referral sources to appropriate internal channels; including but not limited to field staff, sales staff, supervisors, billing and insurance verification staff.

C.Works closely with CareSouth’s financial team members to assure accurate and timely processing of new CareSouth referrals.

D.Will be a resource for referral sources in situations where CareSouth may not be able to meet the needs of the patient being referred.

E.Tracks, trends and monitors CallBack and Care Connect transactions to ensure timely calls occur as scheduled.

F.Provides comprehensive training on all aspects of the Telehealth device to patients, families, physicians and CareSouth staff; including general device functionality, maintenance and problem troubleshooting.

G.Acts as a liaision between Telehealth vendor and the CareSouth.

H.Maintains knowledge and expertise of all aspects of the Telehealth equipment including functionality, cleaning/infection control, maintenance and troubleshooting.

I.Follows all privacy policies of CareSouth and maintains the confidentiality of protected healthcare information (PHI).

J.Educates members of the Care Center Team on policy changes and new program offerings.

K.Demonstrate excellent customer services skills.

L.Articulates a working knowledge of all clinical services that CareSouth provides to patients, families, physician and facilities.

M.For payers that have patient financial liabilities, follows up with patient to determine method of payment, i.e. credit card, billing statement, or other arrangements.

N.Assures that Care Center Team documents all supporting information in the patient’s medical record in accordance with regulation and CareSouth policies.

O.Participates is organization’s process improvement initiatives, providing training and education as deemed necessary.

P.Coordinates Care Center Teams rotation for 24 hours/day, seven days/week coverage.

Q.Maintains familiarity with all State and Federal Laws governing Medicare Certified Home health and Telehealth monitoring. Follows Best practice guidelines and legislative standards.

Job Requirements

Position Qualifications:

1.Registered Nurse with current licensure to practice professional nursing
2.Demonstrated clinical competency according to agency and company policy
3.Minimum of five years experience in health care management, preferably in home care operations
4.Excellent communication, negotiation, and public relations skills
5.Knowledge of corporate business management and private payer practices
6.Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities
7.Ability to market aggressively and deal tactfully with customers and the community
8.Knowledge of Medicare/Medicaid (or state equivalent) coverage regulations, home health, hospice and community resources
9.Organized, with an ability to set priorities, multi-task and use time effectively
10.Experience or knowledge of Telehealth medicine or call center

Continuing Education Requirements: Organization personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, organization personnel are expected to accept personal responsibility for other educational activities to enhance job related skills and abilities. All personnel must attend mandatory educational programs.

Job Snapshot

Employment Type Full-Time
Job Type Health Care
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID 2976
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Care Center Manager


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