Job Description Summary:
The Care Center Manager is responsible the overall management and performance of CareSouth Care Center, ensuring adherence to all CareSouth and regulatory policies and procedures. The Coordinator will oversee the processing and triaging of all CareSouth referral information and admission orders for home health and hospice services. The Care Center Manager will oversee the CallBack and CareSouth Connect program including but not limited to device inventory and daily patient monitoring. The Care Center Manager will also be required to educate all Care Center’s personnel who accepts referrals on the particulars of the Intake Process, the specifics associated with our clinical programs, products, and offerings including our customer service expectations associated with each call received. The Care Center Manager will be required to initiate appropriate communication with clinical, operational, and sales teams based on the needs of referred patients and customers.
*** Position is based in Augusta, Georgia. Willing to assist with relocation***
Essential Job Functions/Responsibilities:
A.Oversee the processing of incoming home health and hospice referrals for all CareSouth locations.
B.Effectively communicates to ensure proper processing of information received from referral sources to appropriate internal channels; including but not limited to field staff, sales staff, supervisors, billing and insurance verification staff.
C.Works closely with CareSouth’s financial team members to assure accurate and timely processing of new CareSouth referrals.
D.Will be a resource for referral sources in situations where CareSouth may not be able to meet the needs of the patient being referred.
E.Tracks, trends and monitors CallBack and Care Connect transactions to ensure timely calls occur as scheduled.
F.Provides comprehensive training on all aspects of the Telehealth device to patients, families, physicians and CareSouth staff; including general device functionality, maintenance and problem troubleshooting.
G.Acts as a liaision between Telehealth vendor and the CareSouth.
H.Maintains knowledge and expertise of all aspects of the Telehealth equipment including functionality, cleaning/infection control, maintenance and troubleshooting.
I.Follows all privacy policies of CareSouth and maintains the confidentiality of protected healthcare information (PHI).
J.Educates members of the Care Center Team on policy changes and new program offerings.
K.Demonstrate excellent customer services skills.
L.Articulates a working knowledge of all clinical services that CareSouth provides to patients, families, physician and facilities.
M.For payers that have patient financial liabilities, follows up with patient to determine method of payment, i.e. credit card, billing statement, or other arrangements.
N.Assures that Care Center Team documents all supporting information in the patient’s medical record in accordance with regulation and CareSouth policies.
O.Participates is organization’s process improvement initiatives, providing training and education as deemed necessary.
P.Coordinates Care Center Teams rotation for 24 hours/day, seven days/week coverage.
Q.Maintains familiarity with all State and Federal Laws governing Medicare Certified Home health and Telehealth monitoring. Follows Best practice guidelines and legislative standards.