Invensys is a global technology company that works in partnership with a broad range of industrial and commercial customers to design and supply advanced technologies that optimize their operational performance and profitability. From oil refineries and power stations to mining companies and appliance manufacturers, our market-leading software, systems and controls enable our customers to monitor, control and automate their products and processes, thereby maximizing safety, efficiency, reliability and ease of use.
Our lines of business are grouped into four business segments: Software, Industrial Automation, Energy Controls and Appliance. You may recognize our market brands, such as Triconex, Wonderware, Foxboro, Ranco and Eurotherm, among others.
Invensys works with:
• 23 of the top 25 petroleum companies
• 48 of the top 50 chemical companies
• 18 of the top 20 pharmaceutical companies
• 35 of the top 50 nuclear power plants
• All of the top 10 mining companies
• 7 of the top 10 appliance manufacturers
• 20% of the world’s electricity generation
• 18% of the world’s crude oil refining
• 37% of the world’s nuclear energy generation
• 62% of the world’s liquefied natural gas production
• 23% of the world’s chemical production
The Solution Support Engineer role represents a senior level technical competency in the fields of product technical support and solution engineering. Solution Support encompasses both product and custom developed aspects of a Wonderware based Solution. As such, the Solution Support Engineer is responsible for resolving complex application issues related to product, product configurations, and custom code that was developed by the MES Practice team. The Solution Support Engineer will engage and shadow the MES Practice Team leading up to transitioning a customer and the delivered MES solution to the Global Customer Support organization. This engagement provides the Solution Support Engineer with the opportunity to gather and retain domain expertise on the delivered solution.
This role requires excellent communication (both written and verbal), organization, and MES application design and development skills. In addition to possessing a high level of technical proficiency in the technologies cited below, the Solution Support Engineer must have the ability to present and/or interact directly with customers in a professional manner. Possessing the knowledge to distinguish between core product functionality and that which had been designed and custom developed by the MES Practice team is required. An understanding of manufacturing processes or having domain experience in the Food & Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industries is a plus. As a member of the Global Customer Support organization, the Solution Support Engineer will expand their knowledge via working with senior level 2 product Technical Support Engineers and regional MES Practice teams.
Key Working Relationships:
• Global Solution Support Engineers
• Global Premium Support Engineers and Technical Account Managers
• Regional Software Delivery teams