The Co-Manager shares the accountable for driving business results through effective selection, training and coaching of the store team in the key areas of sales, customer service, merchandise presentation, operations, human resources and loss prevention with the store manager. Work with upper management in executing and enforcing company policies and procedures. This position is regarded as “in training” for a Store Manager position.
General Scope of Position: Open and close store based on company guidelines. Know concepts of visual presentation and use this knowledge to executive and maintain merchandise changes. Manage loss prevention practices to safeguard company funds, property and store inventory from internal and external losses. Maintain store appearance including product replenishment, general housekeeping of store and completing opening and closing procedures. Communicate with Store Manager and/or District Manager in regard to all operational activities.
Sales Management - Ensure effective execution of all sale promotions. Demonstrate leadership abilities in driving sales productivity. Communicate sales goals daily to all staff members.
Customer Service - Demonstrate flex-service techniques by ensuring a high level of interaction with customers. Assist the Store Manager in training staff “how to” present and assist customers in merchandise selections. Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and cash wrap area is processing customers in a timely manner.
Merchandise Presentation- In coordination with Store Manager ensure accurate execution of promotional set-up of store. Hands on involvement in floor moves and visual merchandising initiatives. Maintain all wall displays and merchandise using required display fixtures, etc., while using appropriate ladder.
Human Resources – In coordination with Store Manager ensure that new staff members are trained per company standards. Ensure that hiring practices result in quality staff members. Ensure that substandard performance is addressed with fair and consistent corrective action. Set and communicate clear performance expectations. Train and develop staff. Demonstrate leadership initiative through clear direction. Motivate staff through positive interactions.
Financial Responsibility- Ensure proper cash control within company policy. Ensure proper banking procedures within company policy. Maintain payroll within established guidelines.
Loss Prevention- In coordination with Store Manager educate staff members of potential causes of shrink. Ensure compliance with company security and loss prevention policies and programs. Properly operate and ensure that alarm system is kept functional at all times by performing alarm test on a regular basis.
Store Administrative/Maintenance- In coordination with Store Manager maintain all employee files. Maintain neatness and cleanliness of store. Monitor all paperwork and maintain files and binders current. Maintain store equipment in proper working condition. Maintain store-level compliance with company standards of safety, security, facility maintenance, and postings/notifications.
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