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Valet Cashier - Austin
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Valet Cashier - Austin

Job Description

JOB SUMMARY

The Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner.





DUTIES AND RESPONSIBILITIES

Guest Service

§  Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients

§  Acknowledges and greets guests within five feet with a professional and friendly demeanor

§  Uses guest last names during interactions

§  Uses salutation of the day and welcomes guests to the location

§  Practices proper Towne Park phone etiquette

§  Assists guests with directions, taxis, reservations and other inquiries

§  Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area


Financial and Administrative

§  Collects and reconciles revenue and furnishes receipts upon request

§  Accurately categorizes tickets for audit purposes

§  Completes accurate and detailed shift reports

§  Follows all cash bank standard operating procedures

§  Operates equipment, including register, gate, and credit card machine

§  Obtains information about daily events and rates to be charged

§  Identifies and collects revenue for overnight vehicles that have not been charged for parking

§  Maintains claim checks and guest folio archives

§  Produces guest vehicle key inventory for billing purposes

§  Pulls guest keys and places in pick up order


Systems and Standards

§  Maintains clean, neat work environment including all surrounding areas of cashier booth, parking areas, and trash receptacles

§  Completes all tasks in a timely manner as instructed by the Account Manager

§  Treats guests and associates with courtesy, respect and dignity

§  Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform

§  Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location

§  Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures


Safety and Risk Management

§  Follows site specific safety and security procedures

§  Practices preventative safety procedures as set forth by Towne Park

§  Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately

§  Uses only equipment trained to use and operates all equipment in a safe manner

§  Reports all potential high risk areas and safety concerns to Account Manager

§  Collects claim checks/tickets from all guests prior to issuing keys

§  Checks all keys for location of vehicle and damage surveys prior to securing keys




KNOWLEDGE, SKILLS AND ABILITIES

§  Must be able to read and write standard English language

§  Must be able to read and comprehend simple instructions, short correspondence and memos

§  Must be able to write simple correspondence

§  Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

§  Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance

§  Ability to understand 24 hour and military time systems

§  Ability to understand rates applicable to time passed





QUALIFICATIONS

§  High school diploma or general education degree (GED); OR one to three months related customer service experience and/or training; OR equivalent combination of education and experience

§  Must be able to pass a criminal background check and drug screen

§  Cashier/cash handling experience preferred





PHYSICAL DEMANDS AND WORK ENVIRONMENT                                                                                                      

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


§  Must be able to stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl

§  Must be able to regularly use hands to finger, handle, feel; reach with hands and arms and talk or hear

§  Must be able to regularly lift and/or move up to 20 pounds frequently and up to 50 pounds occasionally

§  Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus

§  Flexible and long hours sometimes required

Job Requirements

 

Job Snapshot

Employment Type Full-Time/Part-Time
Job Type Hospitality - Hotel, Health Care, Restaurant - Food Service
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID AUS00136
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Valet Cashier - Austin


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