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Desktop Support Analyst

Desktop Support Analyst

Job Description

Ref ID: 02720-120714

Classification: Desktop Support

Compensation: DOE

Position Summary: We are currently seeking an experienced Desktop Technical Support Analyst to help us continue to achieve successful support call management and resolution and to deliver customer service that exceeds industry standards. Duties and Responsibilities: -Provide product support to our customers via telephone, email, remote, and Web. -Enter support calls within our customer support tracking system - (SAP-CRM). -Gather the information necessary to provide proper solutions to the customer. -Resolve customer issues in a timely, courteous and professional manner. -Follow-up with the customer throughout the lifecycle of the service call to keep the customer informed of progress towards issue resolution. -Interface with other members of the Support, Development and Quality Assurance teams. -Continually update your knowledge of our products to keep pace with improvements to our software. -Utilize a testing environment for issue re-creation and verification. -Continually assist in the identification of areas where the department can improve upon the supportability of our products, installation process and user documentation.

Job Requirements

Knowledge, Skills and Abilities: -Excellent verbal and written communication skills. -Strong organizational, interpersonal, and time management skills. -Solid technical background. -Ability to work in a fast-paced environment. -The ability to be detail-oriented. -The ability to manage multiple tasks at once. -Experience working with SAP-CRM is highly preferred Credentials and Experience: -A Bachelor's degree in Computer science or a related discipline, or equivalent work experience. *For immediate consideration; please send resume only to [Click Here to Email Your Resumé]*

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Robert Half Technology is an Equal Opportunity Employer. In 2014, our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 17, 2014).

Apply for this job now or contact our branch office at 1.800.793.5533 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Snapshot

Other Pay DOE
Employment Type Contractor
Job Type Engineering, Information Technology, Design
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Hardware, Computer Software
Required Travel Not Specified
Job ID 02720-120714
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Desktop Support Analyst


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