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Professional Collections Associate – Account Representative

Professional Collections Associate – Account Representative

Job Description


Professional Collections Associate – Account Representative

Job Description

Are you interested in using your consultative customer service skills to assist consumers in reducing their debt, all while building a rewarding career for yourself? Join our team at Van Ru! Founded in 1953, we have grown to be a leader in the accounts receivable management industry, with a client list that includes the US Department of Education as well as leading credit card and healthcare providers. Due to our continued growth, we are seeking dependable and motivated candidates for open Professional Collections Associate positions. In this role, you will help consumers to resolve outstanding debts by working toward finding the programs and solutions that will work best for them.

This is very much a customer service / advisor role in which you will educate consumers on their debt reduction options and provide them with the assistance they need to take advantage of these options. This is a particularly good fit for military veterans and career changers! We will provide you with comprehensive paid training to ensure your success as well as plenty of opportunities for professional development and career advancement. We also offer excellent compensation, with a starting pay of $28,000 to $30,000 plus unlimited bonus potential – you could earn $60K or more per year depending on your performance. If this sounds like the kind of career move you’ve been wanting to make, and if you meet our qualifications, we want to talk with you. Contact us today!


Professional Collections Associate – Account Representative / Agent

Job Responsibilities

As a Professional Collections Associate, your most important responsibility will be to provide consumers with consultative assistance and to treat them with the same respect and service that you yourself would expect in their place. You will communicate with consumers via inbound and outbound telephone calls and assist them in finding the right solutions to resolve their debts. All interactions must be professional, in full compliance with state and federal regulations, and with the consumer’s overall experience as the number one priority.

Your specific duties in this role will include:

  • Locating and monitoring overdue accounts using computers and a variety of automated systems
  • Placing outgoing calls and accepting inbound calls from consumers to negotiate resolution of delinquent accounts
  • Assisting consumers in a manner which shows sensitivity, tact, and professionalism
  • Utilizing the best strategy available under company policy or client contract when negotiating repayment
  • Advising and educating customers on available options and strategies for debt repayment
  • Arranging for debt repayment or establishing repayment schedules in a way that works best with each consumer’s financial situation
  • Obtaining updated demographic information and maintaining concise notes on each call
  • Following all company and client policies and procedures as well as complying with all federal & state rules and regulations governing collections (including FDCPA)
  • Adhering to all departmental policy and procedures

Job Requirements


Professional Collections Associate – Account Representative / Agent

Job Requirements

As a Professional Collections Associate, you must be motivated, disciplined, and responsible, with a firm commitment to customer service. You should also be highly organized and detail-oriented with the ability to manage multiple responsibilities simultaneously. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills. The ability to interact with a wide variety of consumers in a positive and professional manner will also be crucial.

Specific qualifications for the role include:

  • High school diploma or GED
  • Ability to function in a compliance-based environment
  • Good attitude and a strong desire to learn
  • Ability to work well as part of a team
  • Strong leadership skills
  • Solid basic/business math skills
  • Basic computer and keyboard skills
  • Ability to work a flexible/changing schedule
  • Tech savvy
  • Strong telephone skills, preferred
  • Call center or debt resolution experience, preferred
  • Some college, a plus
  • Bilingual, a plus
  • Military experience, a plus – Veterans are encouraged to apply!


Professional Collections Associate – Account Representative / Agent

Benefits

As a Professional Collections Associate with Van Ru, you will be part of an established and stable company where you can have control over your income while building a fun and rewarding long-term career. Though we have grown into an industry leader, we still retain the feel of a family-owned company. Our high-end clientele includes banks, healthcare organizations, and the federal government, giving you a variety of different kinds of accounts to manage. We will provide you with a two-week paid training program to get you started as well as ongoing mentoring to ensure your continued success. We prefer to promote from within, so you will have plenty of room to move into leadership roles.

Here is just some of what we have to offer:

  • Competitive performance-based pay structure
  • Upper earning potential of $80,000 per year or more
  • Excellent benefits package
  • Company focus on quality of consumer experience in addition to debt recovery
  • State-of-the-art technology
  • Paid training and ongoing mentoring
  • Professional development and advancement opportunities
  • Unlimited career potential

Professional Collections Associate – Account Representative / Agent

We are an Equal Opportunity Employer

Build a fun and rewarding career with us at Van Ru!

Apply now!

Job Snapshot

Other Pay Upper earning potential of $80,000 per year or more
Employment Type Full-Time
Job Type Finance, Other
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Banking - Financial Services, Other Great Industries
Required Travel Not Specified
Job ID SG-JB77G36MKK0K310BFH6
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Professional Collections Associate – Account Representative


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